Job Description

Job Introduction I started with Network Rail in March 2020 under a 2-year contract for a project commissioning train cab radios on GSM-R. I worked extremely hard learning my new role as I\xe2\x80\x99d not had any prior experience working in a telecom\xe2\x80\x99s environment; however, I took every opportunity I could to develop my knowledge and learn more on how my job fitted within the bigger structure of Network Rail. I attended training courses and worked with engineers until I was successful in getting a permanent GSM-R Network Management Technician role in July 2021. I continued to expand my skills further to simplify processes and to improve our efficiency as a team which pushed me towards applying for the Team Leader role as I felt I could make a difference. I was appointed the role of Team Leader in April 2023 and am constantly learning something new every day. Network Rail has many opportunities available and there is no limit to the directions your career can take you. \xe2\x80\x93 Emily Frearson For further information on the role please contact \xe2\x80\x93 Adam.Palmer2@networkrail.co.uk Main Responsibilities Monitoring a large diverse network and dealing with any issues that arise. As a key member of the network team, you will use your technical expertise to positively improve the experience of the travelling public. Principally based in Stoke-on-Trent, you will occasionally travel to other Telecoms locations across the UK. There will also be the opportunity for some home working once on-site training has been completed.
The broad range of systems and technologies you will work with, as well as the size and complexity of this organisation, will present you with some truly fascinating and unique challenges daily. What will you be doing?

• Perform Tier 1 network surveillance to identify alarms/ issues on the remote management terminals (i.e. Netcool, SCADA, FTN Transmission, GSM-R Radio and GSM-R Core Switching Element Managers) with a view to investigating or escalating to Tier 2 for in-depth technical analysis.
• Receive and record customer fault details in the fault management database, tasking these to the appropriate function and also recording the action taken and any resolutions achieved.
• Drive Trouble/Problem tickets through to resolution in accordance with agreed targets and related priorities driving committed engagement and commitments with all involved resolver groups and customers, utilising proactive internal and external resolution escalation as required.
• Construct/write fault reports to facilitate a strong focus on Trouble Ticket resolution.
• Compile handover reports to enable the smooth transition of operational issues/concerns/notes from one shift team to the next.
• Perform tasks in support of ongoing programmes. These may include providing technical information, test calls and related tasks.
• First point of contact for all telephone and email queries, making sure that these queries are directed to the relevant team/person.
• Provide prompt and timely response and updates to customer queries and fault reports, demonstrating strong awareness of their business needs/requirements and priorities.

The Ideal Candidate Essential

• Basic understanding of fibre/copper transmission and digital radio telecommunications systems.
• Fully conversant with operating computer-based applications.
• Minimum of GCSE/ \xe2\x80\x98O\xe2\x80\x99 levels including English, Mathematics and Science.
• Experience of working in a high-pressured environment
• Willing to work shifts (roster includes nights and weekends).

• Excellent customer facing skills.

Preferred

• Experience of working on a telecommunication network.
• Experience of shift working

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds, and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions. At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link
About The Company We\xe2\x80\x99re an organisation where people matter. We matter to millions. Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country\xe2\x80\x99s economic prosperity. Safety is our number one priority. We\'re undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK\xe2\x80\x99s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual\'s unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information Package Description Vacancy type: Full-Time Working Hours: This role is shift based. You will work 18, 12-hour shifts over a 6-week cycle which is currently favoured by existing team members. Location: Stoke-on-Trent Closing date: 8th December 2023 Band & Salary: Band 6 \xc2\xa326000 + 15% shift allowance Interviews to commence on WC 15th January & WC 22nd January 2024 About us We\xe2\x80\x99re an organisation where people matter. We matter to millions. We offer excellent benefits, including:

• Flexible working patterns such as working from home and working compressed hours
• A range of pension schemes
• Healthcare Scheme
• Childcare voucher scheme
• Rail and underground season ticket subsidies up to 75%
• 28 days annual leave, plus bank holidays and volunteering days (5 days)
• 2 weeks paid reserve leave for our Armed Forces community
• Cycle to Work Scheme
• GymPass \xe2\x80\x93 Access to gyms across the UK
• Access to \xe2\x80\x98My Benefits\xe2\x80\x99 portal which include discounts in food, technology, and experience days