Job Description

Together we are Trusted to Serve Scotland.

How\xe2\x80\x99s this for job satisfaction: at Scottish Water we look after Scotland\'s most precious natural resource.

From source to tap, we\xe2\x80\x99re guarding Scotland\xe2\x80\x99s reputation for refreshingly pure water, and caring for our environment at the same time.

Sound good? We\xe2\x80\x99re looking for motivated people to join our Water Response team, working in the Orkney area.

What you\xe2\x80\x99ll do

Your number-one priority is resolving customer issues. You\xe2\x80\x99ll take control of any situation, investigate problems and come up with solutions that make customers happy \xe2\x80\x93 always making sure they\xe2\x80\x99re kept up to date.

You\xe2\x80\x99ll also carry out routine repairs and maintenance on water and sewer network infrastructure, as well as plant, equipment and vehicle checks. All while putting health and safety first (Chapter 8 NSRWA will be your guide), and keeping any service disruption to a minimum.

Accurate reports are essential, so you\xe2\x80\x99ll be across reporting systems for measuring performance and productivity. And as you\xe2\x80\x99ll be working as part of a team, you\xe2\x80\x99ll do your turn on the standby rota for out-of-hours work.

What you\xe2\x80\x99ll bring

You\xe2\x80\x99ll spend a fair amount of time working alone, so you\xe2\x80\x99ll need to be self-motivated, but still eager to contribute to your team\xe2\x80\x99s goals. Basic IT skills are a must, as you\xe2\x80\x99ll be using digital equipment and apps throughout the day. You\xe2\x80\x99ll need report writing skills too \xe2\x80\x93 nothing fancy, but enough to get your point across clearly, quickly, and accurately.

A full, clean driving licence is non-negotiable, as you\xe2\x80\x99ll need to travel around sites in the Glasgow area.

A few \xe2\x80\x98nice to haves\xe2\x80\x99: it would be ideal if you have experience with HGVs or 180/360 excavators. And experience using cable avoidance tools would be good. As would an understanding of health and safety principles for site working or skills in basic ground.

Holding a CPCS or NSRWA qualification would be great, but it\xe2\x80\x99s not a must-have.

Looking out for you

While the work we do is important, we know it\xe2\x80\x99s not the only thing that matters. That\xe2\x80\x99s why we make sure you have everything you need to find a good work-life balance.

The normal hours for this role are Monday to Friday, from 8am until 4pm. But you\xe2\x80\x99ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there\xe2\x80\x99s our pension (the \xe2\x80\x98know-what-you\xe2\x80\x99ll-get-when-you-retire\xe2\x80\x99 kind), as well as life assurance.

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash \xe2\x80\x93 handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print

The salary range for this role is 21,053.00 - 28,425.00 GBP Annual.

If you\xe2\x80\x99re interested in this role \xe2\x80\x93 or know someone else who might be - we\xe2\x80\x99ll be accepting applications until midnight on 19th September. And we\xe2\x80\x99re aiming to do interviews for this role w/c 19th September 2023.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don\xe2\x80\x99t worry - we\xe2\x80\x99ll ask your permission before starting these checks.

Do you have any support needs?

Please let us know if there are any changes we can make to our application and selection process to make it easier and more comfortable for you. Email us with the vacancy reference number in the subject line so we can work with you to support you throughout your application.

Working at Scottish Water

Scottish Water is one of the UK\'s leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better \xe2\x80\x93 and you could help play an important part!

We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people\xe2\x80\x99s differences. We are committed to creating an engaging environment and a positive experience for our employees.

We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.

In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.
We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).

We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.

We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.

You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.

Next Steps

Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website.

For more information about this role or if you require any additional support throughout the application process please contact the recruitment team:

As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 3 months of their start date.

Please note that candidates who have not submitted an application in the last 12 months will be automatically removed from our system records.

Scottish Water