Job Description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

\xe2\x80\x9cThe FICO Network is evolving, recent acquisitions and constantly developing applications and Infrastructure mandate that network uniformity and standardization are key to Infrastructure Operations. The Network Operations team is growing in size to cater for the requirements of Office/Data Center implementations and standardization, with a focus on reduced MTTR (mean time to resolution) through subject matter expertise and design review & repeatability to enable speed to market and revenue growth.Key, dedicated personnel with a high work ethic and work-smart attitude are sought to change the landscape of FICO network operations.\xe2\x80\x9d \xe2\x80\x93 Network Engineering (GTS) \xe2\x80\x93 Senior Manager.

What You\xe2\x80\x99ll Do

• Design and manage security solutions, including firewall, and network intrusion detection systems.
• Manage all network hardware and equipment, including routers, switches, and UPSs.
• Implement and maintain all equipment, hardware, and software upgrades.
• Implement and maintain network access permissions and access rights.
• Participate in the planning and execution of security audits.
• Ensure network performance and provide network performance statistics and reports.
• Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Recommend and manage network monitoring tools.
• Perform troubleshooting of all Network systems in both Corp and Data centre.
• Develop and implement applications and tools to improve the operational efficiency of the company.
• Participating in the identification and enablement of process automation.
• Help maintain and enhance existing applications and processes.
• Participating in the proactive monitoring of our global network.
• Developing metrics and reports for managing network connectivity.
• Collecting and analysing data that is necessary for enabling new sites.
• Prepare and maintain system level documentation.
• Develop and maintain training material where appropriate.
• The role of the Network Operations Lead Engineer is to ensure the stability, integrity and operation of the FICO network infrastructure. This includes planning, developing, installing, configuring, maintaining, supporting, troubleshooting, and optimizing all network hardware, software, communication links as well as the monitoring and management tools required.
• The Network Operations Lead Engineer will provide technical oversight for the installation, monitoring, maintenance, support, and optimization of all network hardware, software, communication links and monitoring programs.
• The Network Operations Lead Engineer will analyse and resolve communication problems between the FICO data centres and the customer sites in a timely and accurate fashion.
• The Network Operations Lead Engineer is accountable for ensuring that the appropriate monitoring and management tools are in place, including procurement and in house development of specialized tools as necessary.
• Lead Engineer will work as part of a global team.
• Participate in off shift coverage as necessary.

What We\xe2\x80\x99re Seeking

• Strong Networking background LAN/WAN.
• Routing & Switching experience (OSPF, BGP, MPLS).
• Load balancing F5 GTM/LTM/AS3.
• Firewalls Cisco ASA, Palo Alto.
• Wireless.
• Network Industry certifications (ideally CCNP/CCIE/F5/Palo Alto certs.).
• Experience with Networking Hardware and Deployment (Cisco ASA, Catalyst9K\xe2\x80\x99s, ISR4K, Nexus series).
• Experience with multiple networking vendors including Cisco, Juniper, Palo Alto and F5.
• Experience with SDN and SDWAN deployments would be advantageous.
• Ability to write deployment scripts in JSON and Python desirable.
• VMware NSX-T experience a plus.
• Strong attention to detail, and ability to multi-task.
• Excellent verbal and written communication skills.
• Proven organizational skills.
• Fluent in spoken & written English.
• Passion for technology and communicating with people.
• Ability to occasionally work outside regular working hours as needed by the client, including evenings and weekends (rotational on-call).

Our Offer to You

• A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight our Customers and Earn the Respect of Others.
• The opportunity to make a difference by leveraging your unique strengths.
• Highly competitive compensation and rewards.
• Flexible work opportunities, opportunities to give back to your community, social events with colleagues and a comprehensive benefits programme inclusive of progressive parental leave.

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today \xe2\x80\x93 Big Data analytics. You\xe2\x80\x99ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring \xe2\x80\x94 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
• Fraud Detection and Security \xe2\x80\x94 2.6+ billion payment cards globally are protected by FICO fraud systems.
• Lending \xe2\x80\x94 3/4 of US mortgages are approved using the FICO Score.
• Anti-Money Laundering \xe2\x80\x94 our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing

Global trends toward digital transformation have created tremendous demand for FICO\xe2\x80\x99s solutions, placing us among the world\xe2\x80\x99s top 100 software companies by revenue. We support many of the world\xe2\x80\x99s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.

Our success is dependent on really talented people \xe2\x80\x93 just like you \xe2\x80\x93 who thrive on the collaboration and innovation that\xe2\x80\x99s nurtured by a diverse and inclusive environment. We\xe2\x80\x99ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfill your potential at

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we\xe2\x80\x99re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don\xe2\x80\x99t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate\xe2\x80\x99s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

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