Job Description

Network Engineer required to assist in providing 24/7 coverage on customer site in Swindon. This opportunity offers a 4 on 4 off shift pattern working 12 hour shifts covering day & night. You will troubleshoot P1 incidents on a day to day basis via a CISCO Network and Nexus Switches.

The Network Engineer will provide:

Management of all Incidents to a successful resolution, both high priority tickets through to lower priority ones. The role holder will be tasked with ensuring the infrastructure is fully available, incidents are resolved in a timely manner and meeting the customer\'s service level agreements. The role owner will also be tasked with working collaboratively with their client counterpart to recommend improvements to the estate. This will include the recommendation of new and existing products in conjunction with the Design team.

• Ownership for the progression of all incidents, problems and changes within the Operational environment.
• Stakeholder relationship with the customer to articulate the progression of investigations in to the managed infrastructure.
• Be a part of a 24x 7 Shift rota, located within the customer command centre on customer premises.
• The timely clearance of all P1 and MI incident reports on their platform by guiding technical resource.
• Completion of other tasks beyond Incidents, including Simple Change request, problem ticket progression and ad-hoc tasks allocated by the Platform Manager and senior managers.
• Own the operational compliance standards of their platform and the delivery of any remediation activities.
• Own operational risks/ vulnerabilities across their platform and the delivery of all associated remediation activities.
• Proactively recommend enhancements to the platform, feeding in to the Design team.
• Review and support Firewall polices functions configuration builds to allow implementation of customer projects.
• Interactions with the client keeping them abreast of technical issues for which they are a stakeholder.
• Liaise with Design and Implementation teams to develop new services, test and agree standard solutions.
• Provide pier training where required and input in to customer presentations.
• Monitor the effectiveness and responses of 3rd party vendors, feeding in to the Service team.
• Maintain client documentation, updating as the changes and faults demand
• Complete and own integration testing on new products and services, producing all relevant supporting documentation.
• Flexibility in regards to work rotas and shift patterns to ensure all shifts are filled. Filling other rota slots when required.

24/7 coverage, 4 days on 4 days off, 12 hour shifts, days and nights. |Customer facing opporiutntiy based in Swindon.

The Network Engineer will have:

• 3+ years routing experience using BGP (Border Gateway Protoco) and OSPF (Open Shortest Path First)
• 3+ years switching experience (Nexus)
• Software

• IOS
• IOS XE
• NX-OS
• Cisco ACI (preferred)
• Troubleshooting

• Tcpdump captures
• Wireshark analysis (desired)
• Load Balancing

• F5 LTM and GTM (desired)

Our Client are a market leading Telecommunications business.

Competitive Annual salary of c.\xc2\xa350,000 per annum

Shift Allowance of \xc2\xa3800 per month

Performance bonus, annual up to 10%

Share Scheme up to \xc2\xa3500 per year

Many Flexible Benefits: Private Health Care, Gym Membership, shopping vouchers, various insurance covers, Dental Insurance + much more.

5% employee & 10% employer pension scheme, Life Assurance, 25 days annual leave + more.

Some remote working where possible, ideally live locally to Swindon.

Michael Page