Job Description

Full time (37 hours a week)

Permanent

Do you have a passion for providing excellent tenancy and neighbourhood services to local communities?

Do you enjoy working collaboratively with customers and other teams?

Are you a housing officer now looking for the next step in your career?

Or are you an experienced team leader looking for your next challenge?

If the answer is yes to any of the above, then this role could be for you.

We are looking for a customer focussed Neighbourhood Team Leader to come and join us. The Neighbourhood team is at the frontline of fostering strong relationships, empowering tenants, and driving positive change in our communities as well as providing effective tenancy and estate management services.

This is a fantastic opportunity to make a real difference to our customers and communities. We are looking for an individual who is ready to build trust and support service delivery with our tenants.

What does the role entail?

As the Neighbourhood Team Leader, you\'ll manage the delivery of our neighbourhood team and services, whilst working closely with other team leaders. You\'ll have the exciting responsibility to:

Deliver the operational tenancy and estate management services and supervision of the neighbourhood team.

Directly managed caseloads for all decants, succession requests, assignments and starter tenancies.

Support the Head of Tenancy Services with the development of services, processes, and procedures, as well as complaint resolution.

Oversee a positive customer journey and meet key performance outcomes and service standards.

Be professional, approachable, and accessible to customers, communicating openly and ensuring they are kept updated as appropriate.

Provide specialist knowledge and technical expertise to other teams in respect of tenancy and estate management services.

Do I need any specific skills?

We believe that passion, dedication, and a positive attitude can work wonders. While specific qualifications are great, we\'re as interested in finding someone who:

Is experienced in dealing with difficult customer facing situations.

Has specialist expert knowledge in a housing association or tenancy management related field.

Has a proven track record of delivery at an operational level.

Is a competent written and verbal communicator.

Is proficient in using technology, including Microsoft Office software.

Can takes ownership and accountability for the success and performance management of their team.

Has a full UK driving licence and access to a car insured for business use.

And is ideally qualified to HNC level or higher in a relevant subject area and/or Chartered Institute of Housing qualified or equivalent.

We reserve the right to close this vacancy earlier if a suitable candidate comes along, and on this basis, we strongly advise that you apply with plenty of time.

Closing date: 8th September 2023

Interviews: 20th September 2023

About us

People lie at the heart of Two Rivers Housing\xe2\x80\x99s success and we offer great rewards in return for great contributions from our staff.

We have always been deeply committed to training, motivating, and developing our staff in a variety of ways, and our continuing focus on this has been recognised by several . We\xe2\x80\x99ve also won awards for our apprenticeship training programme.

Here are just a few of the many reasons why we \xe2\x80\x93 and others \xe2\x80\x93 think Two Rivers Housing is an excellent organisation to work for.

We\xe2\x80\x99re a that makes a real difference to the lives of thousands of people.

We work in a , which has been nationally-accredited for energy-efficiency, sustainability, and workplace safety.

We offer a flexible approach to working styles and work-life balance, including agile working policies and our job-share and part-time contracts.

We believe in having fun at work too! We run social events, summer barbecues, morning briefings with breakfast thrown in, an annual all-staff awayday and there\xe2\x80\x99s always a plentiful supply of cake to raise money for charity and celebrate special occasions!

People lie at the heart of Two Rivers Housing\xe2\x80\x99s success and we offer great rewards in return for great contributions from our staff.

We have always been deeply committed to training, motivating, and developing our staff in a variety of ways, and our continuing focus on this has been recognised by several . We\xe2\x80\x99ve also won awards for our apprenticeship training programme.

Here are just a few of the many reasons why we \xe2\x80\x93 and others \xe2\x80\x93 think Two Rivers Housing is an excellent organisation to work for.

• We\xe2\x80\x99re a

that makes a real difference to the lives of thousands of people. * We work in a
, which has been nationally-accredited for energy-efficiency, sustainability, and workplace safety. * We offer a flexible approach to working styles and work-life balance, including agile working policies and our job-share and part-time contracts.

• We believe in having fun at work too! We run social events, summer barbecues, morning briefings with breakfast thrown in, an annual all-staff awayday and there\xe2\x80\x99s always a plentiful supply of cake to raise money for charity and celebrate special occasions!
• We support every member of staff to provide one day each year to support community projects that are really valued by the organisations and charities we help through activities such as gardening, litter picking, and painting.

Two Rivers Housing