Job Description

We have a new opportunity for a Neighbourhood Services Administrator who will provide administrative support to the wider Neighbourhood Services Team.The role is being offered on a permanent basis, part time, over 26 hours a week. The salary is 316,463.63 pro rata (FTE 323,429)The post holder will be in daily contact with staff across Ocean and with Ocean tenants and representatives providing general administrative services as follows:

• Photocopying/scanning documents
• Using other software systems including QL, First Touch, P2P, Homeswapper and other internal and external systems
• General filing
• Mail Merges
• Administering Mutual Exchanges
• Preparing performance reports and data
• Taking minutes of meetings
• Organise and book meetings, events and travel arrangements
• Supporting the Empty Homes process with terminations, returning keys and processing adverts for properties

For more information regarding the specific responsibilities of the role please refer to the You will have experience of producing written/typed correspondence, inputting data and using databases, taking minutes and delivering excellent customer service. You should have good attention to detail along with excellent administrative & organisational skills with the ability to problem solve when required and you should be able to manage and prioritise time and tasks effectively, identifying any steps needed to accomplish tasks.You should exude a positive and welcoming persona and have good interpersonal and communication skills together with a high level of emotional intelligence and the ability to effectively deal with difficult and challenging situations.You will be educated to GCSE level A-C or equivalent Level 2 qualification in English & Maths and have an ECDL or equivalent qualification.For more information regarding the knowledge and experience of the role please refer to the Person Specification.Your benefits at Ocean include:

• 27 days holiday (plus Bank Holidays) (pro rated)
• Occupational Sick Pay at 3 months Full Pay and 3 months at Half Pay
• Company Pension: 4% Employer Pension Contribution (includes Death in Service Benefit of 3x annual salary)
• Health Cash Plan (inc Dental and Optical cover)
• Health and Wellbeing initiative includes yearly Flu Jab
• Employee Assistance Programme
• Cycle to Work Scheme
• Family Friendly Policies

"We offer a dynamic work environment offering hybrid working. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task"Closing date: Sunday 23rd February 2025 at MidnightInterviews to be held on Monday 3rd March 2025 at Stennack House, St AustellInterviews will be conducted Face to Face at our Head Office in St Austell however this could be subject to change at short notice.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice xe2x80x98Choice Based Lettings scheme.At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.

Ocean Housing