Job Description

Are you looking for a rewarding role, where you can really make a real difference to our residents lives and improve the communities in which you work? If so we have an exciting opportunity for you to join us. Working in the Neighbourhood Team you will work closely with colleagues to provide a comprehensive housing management service to our residents, supporting them to maintain their tenancies. The team are friendly, supportive and hardworking with a passion for helping people and thrive working in an ever changing and busy environment. If you have a genuine desire to help, are customer focused, have experience of problem solving and enjoy a challenge, this could the role for you.

Please note, this is a 12 Month fixed term contract available for someone to join our hardworking Neighbourhood Services Team.

You will be responsible for a broad range of duties including developing neighbourhood improvements and enforcement of tenancy conditions. You will also be dealing with abandoned and sub-let properties, estate management, nuisance / anti-social behaviour and representing the organisation at external and resident meetings as appropriate.

• Working closely and effectively with other teams across the business and external partners to help residents to deal with a range of issues affecting their tenancies

• Manage all cases of anti-social behaviour using the policy of prevention then intervention and instigate legal action as necessary

• Consult residents on local service standards

• Liaise with residents and repairs partners to assist in resolving complex repairs issues and complaints

• Assist tenants with support needs to access services to enable tenancy sustainment

• Promote resident involvement by attending and servicing meetings

You will have/be:

• Previous Housing Management experience

• A good understanding of customer care and quality issues

• Knowledge/experience of dealing with ASB and taking enforcement action

• Previous experience within a housing association or local authority will be an advantage

• A recognised qualification in housing management or relevant degree is desirable but not essential

This is a challenging role requiring a proven track record of neighbourhood and tenancy management, coupled with the ability to deliver excellent customer service. You will have a flexible approach to working hours including attending evening meetings when required.

This post is also subject to an Enhanced DBS Check.

We offer a wide range of benefits including a Pension scheme, Private Healthcare and Life assurance. There is a generous holiday entitlement and we are committed to training and developing all our employees.

Swan Housing Group