Job Description

Neighbourhood Manager
\xc2\xa3 32,653 - \xc2\xa3 34,379
Winchester/Staines - Hybrid
Permanent, Full time - 35 hours per week

About us

We are one of the UK\'s leading housing associations. Our vision is to improve people\'s lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

Do you have a can-do attitude and good attention to detail? Then we would like to hear from you. We are looking for an energetic individual that can join our team as a Neighbourhood Manager to carry out tenancy management on our estates, regular estate inspections, tenancy audits and ensure that accurate records are maintained and actions are taken to deal with issues.

More about the role:

\xc2\xb7 Complete regular estate inspections, ensure accurate records are maintained and actions are taken to deal with any issues

\xc2\xb7 Ensure buildings and building systems are maintained in accordance with Statutory obligations and Fire Safety requirements

\xc2\xb7 Work in partnership with internal departments and external contractors on maintenance activities that will ensure building safety is not compromised

\xc2\xb7 Encourage, support and, where appropriate enforce residents and members of their home towards good housekeeping and fire safety practices

\xc2\xb7 Work collaboratively to develop, implement, and update the building resident engagement strategy in compliance with regulation

\xc2\xb7 Manage tenancies in accordance with policies, procedures, and key performance targets, particularly in relation to Anti-Social Behaviour, neighbour disputes, safeguarding, hoarding and tenancy breaches and taking enforcement actions both informal and legal where and when necessary, including signposting to relevant statutory agencies for support

\xc2\xb7 Be the point of contact to investigate and resolve tenancy management queries from residents and provide advice and guidance

\xc2\xb7 To attend and represent A2Dominion at court, external meetings, case conferences, forums, and evictions as well as internal meetings relating to the buildings, tenancies, and residents they manage

\xc2\xb7 Awareness of responsibility to challenge unacceptable behaviours or practices and how to raise, escalate or flag risks to safety within buildings

\xc2\xb7 Be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management

More about you:

Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
Full UK driving license and access to own vehicle for work use
Experience of problem solving for customers and understanding customer needs
Good knowledge of Outlook, Word, and Excel
Experience of working with vulnerable people and community groups
Knowledge of housing law and housing management issues, welfare benefits and financial inclusion.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

\xc2\xb7 25 days\' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service

\xc2\xb7 Up to 8% contributory pension

\xc2\xb7 Flexible working

\xc2\xb7 Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to \xc2\xa3300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people\'s lives.

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request:

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:

\xc2\xb7 Actively look to attract and recruit disabled people

\xc2\xb7 Provide a fully inclusive and accessible recruitment process

\xc2\xb7 Offer an interview to disabled applicants who meet the minimum criteria for the job

\xc2\xb7 Be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job

\xc2\xb7 Make reasonable adjustments as required

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting the role requirements

We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we\'d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at .

A2Dominion are proud to be a family friendly employer.

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.\xe2\x80\x9d

A2Dominion