Job Description

You\xe2\x80\x99ll never have two days the same as a neighbourhood assistant; you\xe2\x80\x99ll be providing essential support to the neighbourhood team in Hampshire working alongside other neighbourhood assistants, being supported by a Senior Neighbourhood Officer.

What you\xe2\x80\x99ll be doing

You\xe2\x80\x99ll be working in a fast-paced environment providing administrative support to the neighbourhood officers and dealing with a variety of customer queries. You will manage the mutual exchange process, tenancy changes and updating tenancy records alongside other tenancy queries, both by phone and email.

You won\xe2\x80\x99t always be at your desk; you may be out and about completing mutual exchange visits and supporting with neighbourhood inspections as required, so there\xe2\x80\x99s a real mix of housing management exposure and an opportunity to further your current housing knowledge.

There\xe2\x80\x99ll be elements of administrative tasks such as letter writing, mail merges, keeping records up to date and electronic filing.

About you

You\xe2\x80\x99ll have a background working in housing management, with experience in communicating with customers about an array of tenancy enquiries. You\xe2\x80\x99ll be resilient and able to deliver messages in a clear way to our customers.

Your attention to detail will ensure the electronic filing is up to date and accurate processing is taking place.

You\xe2\x80\x99ll need to have a full UK driving licence so you can get out and about on visits and access to a vehicle to do so.

What\xe2\x80\x99s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working \xe2\x80\x93 whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business\xe2\x80\x99 needs

• A focus on colleague wellbeing \xe2\x80\x93 workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan

• We invest in colleagues\xe2\x80\x99 careers and development through our leader and colleague development frameworks

• Defined Contribution Pension and attached life assurance

• Volunteering hours available to all colleagues to enable them to give back

• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more

• Enhanced leave

• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you\xe2\x80\x99d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it\xe2\x80\x99s subsidiary brands.

Aster Group