Job Description

National Sales Administrator (Maternity Cover) - Home Based

At CCF, we are looking for an energetic individual to provide Customer Sales Support, working collaboratively within our thriving Sales Office team based working from Home. Within this role you will be responsible for coordinating inbound and external calls and orders for customers, offering a single point contact for pricing and ordering for our large National customers.

Linking with our Key Account Managers and framework team, you will partner with them to contribute to our sales growth through proactive customer engagement. If you, like us, keep the customer at the heart of everything that you do then we have the perfect role for you!

If you are passionate about sales and offering great customer service, then we may have the role for you. You don\'t need to come from the construction industry or even know our products, we will support you with a great on-boarding experience and training.

So if you\'re looking for a new challenge, maybe a new industry? Then we want to hear from you as we are recruiting a National Sales Administrator to join our successful National Sales Team.

Previous industry knowledge is not necessary for this role and we will provide the training and support you need to excel in your role.

The CCF National Sales Team is a fantastic team, which is managed by our National Sales Team Manager who has created a fun and professional atmosphere. You will be working closely alongside friendly and knowledgeable colleagues in the team who are there to support you every step of the way. At CCF we pride ourselves on the endless opportunities available for colleague development and opportunities in our business.

What\'s in it for you?

\xe2\x97\x8f Competitive salary package plus an annual bonus

\xe2\x97\x8f 22 days holiday, plus bank holidays

\xe2\x97\x8f Save-as-you-earn scheme / Buy-as-you-earn scheme / Contributory pension scheme \xe2\x97\x8f Colleague discounts across a variety of our Group businesses including; 20% off at Toolstation, we also have a number of online discounts at leading retailers from theme parks to eating out and cinemas

Hours - 40 hours per week

What will I be doing?

\xe2\x97\x8f Providing a high quality telephone customer service, answering all calls in a polite, positive and courteous manner.

\xe2\x97\x8f Using sales skills to question, probe, prepare basic objectives, plan for objections and create solutions.

\xe2\x97\x8f Processing daily sales activity on our internal systems, ensuring procedures used are in accordance with company administrative guidelines.

\xe2\x97\x8f Taking ownership for quotes, making proactive outbound calls ensuring we maintain and follow up all quotations, highlighting and recording successes and detailing reasons for failures.

\xe2\x97\x8f Ensuring all customer / supplier queries are actioned and resolved within the specified time given.

What experience do you need?

Our success is built on strong relationships with our customers so it\'s essential that you can deliver the highest standards of service, we are looking for:-

\xe2\x97\x8f Someone who keeps their promises and does what they say they are going to do

\xe2\x97\x8f Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive \xe2\x97\x8f Someone who thrives in a dynamic and fast paced environment

\xe2\x97\x8f Someone that has a friendly and outgoing personality who is happy to

communicate with customers and build strong relationships

We\'re driving to become a truly inclusive employer. We want everyone to be at their best and it\'s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.

Are you an excellent communicator with the ability to influence stakeholders on all levels? Do you take pride in your abilities at building your customer relationships?

Key Accountabilities:

We are looking to recruit someone who is enthusiastic, resilient and resourceful, with a sharp eye for identifying new sales opportunities and a passion for excellence. Being well-organised and planned goes without saying, as you will be responsible for meeting our valued customer expectations.

The successful candidate will ideally have:

Proven ability of working within a sales negotiator type role.

Great customer services skills

Good product knowledge within the building materials/merchant industry

Build strong relationships with multiple customer and internal stakeholders

Proven experience in identifying new sale opportunities and creating solutions for customers

What can we offer you?

Recognised as one of Britain\'s Top Employers: offering you the opportunity to fulfil your potential in a forward thinking company that still believes in upholding family values - and putting our colleagues and customers at the heart of our growing business ensuring we are making decent returns. Despite our size, we\'ve got the values of a family run business and the mindset and ambition.

Travis Perkins