Job Description

The starting salary for this position is \xc2\xa343,923 per annum based on a 36-hour working week. The role is offered on an 18-month fixed-term basis or secondment opportunity, with the possibility of converting to a permanent position.

Flexible working

This position is based at Woodhatch Place in Reigate and applicants will be required to attend the office periodically. However, we support remote working meaning you aren\'t required in the office 5 days a week.

About the role

Surrey County Council has recently implemented Unit 4 as a modern, intuitive and flexible Software-as-a-Service Enterprise Resource Planning system. A significant programme of work has been completed to deliver the full implementation, including the configuration of the system, data migration and implementing required integrations with other Council systems.

Unit 4 is supported by our in-house IT and Digital team. The team operate ITIL v4 processes and are structured into:

• Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management),
• Service Improvement (change requests, release management and business relationship management).

Reporting to the Service Improvement Team Leader you will join the wider IT and D Service and work as part of a dynamic team with the autonomy to succeed in a lively, friendly environment. We are committed to investing in our staff and supporting every individual to achieve their full potential.

As such we\'re looking for an experienced Unit4 / Agresso Service Improvement Agent to join the team, although you may be required to flex between both teams according to customer demand. Over the next 12+ months the team will be building their competence in supporting the new system and therefore the successful candidate will be expected to help facilitate this by means of knowledge transfers.

About you

To support the team with additional capacity and to provide Unit4 knowledge transfer, we welcome applications from people with:

• ITIL4 experience of Service Desk, Service Request Management, Incident Management and Problem Management.
• System admin experience of Unit4/Agresso and Proactis.
• Proficient knowledge and experience in one or many of the HR/Payroll/Finance/Procurement modules and processes.
• Evidenced experience in process and system improvements.
• Willing to provide Unit4 knowledge transfer to the in-house team.
• Unit 4 Security concepts/roles and authorisations.

This advert closes on 15/09/2023 with interview dates to follow.

This is a 18 month secondment / fixed term contract.

This position is suitable for working from home, or wherever works best for you. The base location is Surrey County Council\'s offices at Woodhatch Place, Reigate however applicants will be required to attend the office periodically.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years\' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit our website.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

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