Job Description

Details

• Reference: orbis/TP/67959/35704
• Positions: 1
• Salary: \xc2\xa327,897 - \xc2\xa330,048 per annum
• Category: Administration & Clerical
• Contract type: Permanent
• Working hours: 36 hours per week
• Posted on: 23 August 2023
• Closing date: 17 September 2023
• Directorate: SCC: Children, Families & Learning
• Location: Quadrant Court, 35 Guildford Road, Woking, GU22 7QQ

About the role

The starting salary for this permanent position is \xc2\xa327,897 per annum based on a 36 hour working week.

The MAP is a co-located, multi-agency team, consisting of Social Workers, Education Advisors, Police and 0-19 Public Health Nurses. Together we work in partnership to deliver the right help at the right time for our children, young people and families. The MAP is responsible for researching and analysing information about a child to understand the appropriate level of support required.

As a Multi-Agency Partnership (MAP) Officer you will be located within the Multi Agency Partnership (MAP) team in Woking, which is where requests for support are received when it is unclear what level of need a request meets, as defined in our practical guidance called \' \'.

Your role

As a MAP Officer, you will carry out tasks to better understand requests for support referred to MAP when it is not clear if the request meets the threshold for early help support or statutory intervention by Social Work Teams. This role will include triage of contacts assigned by managers, speaking to families and identifying sources of early help support, as well as other tasks including supporting the consultation line, processing information requests and undertaking administrative tasks in the team.

About you

We\'re looking for someone with strong communication and IT skills, as well as a commitment to delivering high-quality customer service and advice. This is a critical front-facing role where you will support the effective delivery of the right services at the right time for our children and their families. You will be operating in sometimes challenging and emotionally charged situations; therefore, you must have the ability to communicate clearly, remain calm under pressure and deal with each request confidentially and in line with agreed timeframes.

Here are the qualities, skills & experiences we are looking for in our MAP Officer:

• Ability to communicate clearly in a respectful way with a broad range of individuals
• A good level of IT literacy
• Ability to understand and explain detailed processes and concepts
• Ability to manage and prioritise your workload
• Some understanding of working with children and young people and the issues they face

If you are able to work flexibly as part of a team, then we will work to empower and train you to make decisions and develop your skills. You will benefit from a supportive team who have the skills and experience to deliver effective advice that best supports our children, young people and their families.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional information

The job advert closes at 23:59 on 17th September 2023 with interviews to follow.

An enhanced DBS \'Disclosure and Barring Service\' check for regulated activity (formerly known as CRB) and the Children\'s and Adults\' Barred List checks will be required for this role.

Contact details

For an informal discussion please contact Paul Lawrence via email at .

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years\' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit for Surrey County Council staff.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Surrey County Council