Job Description

We are looking for a skilled and experienced Microsoft Dynamics MSD CRM Architect to work within our Business Technology Architecture function.



The consultant will play a crucial role in designing and implementing CRM based solutions that align with our business objectives. The ideal candidate will have a strong understanding of Microsoft Dynamics CRM functional architectural expertise and a proven track record of successful Dynamics 365 implementations.



Our client is in the process of migrating their work and asset management processes from legacy platforms to Microsoft Dynamics 365 CRM SAP S4 HANA ERP and ESRI ARC GIS overhauling the colleague and Customer Experience. The programme of work includes several proof of concepts PoCs and pilots to improve process prove new technologies and conclude with a phased rollout across the specific region. This is an exciting project to be a part of providing the opportunity to design solutions based on modern technologies as part of a multiyear programme of work that will modernise the way we manage their customer and operations processes.



The role will be responsible for their CRM Roadmap further design and assurance of solutions within our MS Dynamics platform as well as continuous engagement with our delivery partners to ensure a best practice approach to implementing a Dynamics CRM solution within a utility domain



The successful candidate MUST be able to work autonomously across a number of programme streams with confidence collaborating effectively with system integrators to deliver a future proof and scalable design when it comes to utilisation of the MS Dynamics CRM platform



Another key expectation of the role is to deliver a CRM strategy and roadmap addressing current pain points and enabling business outcomes identified in the business plan.



Responsibilities

Technical Functional Leadership Provide technical guidance and design leadership in CRM architecture staying abreast of the latest Microsoft Dynamics CRM updates and adopting where appropriate Delivery of an MS Dynamics strategy and roadmap aligned to Modernisation programme objectives and company strategy Technical Proficiency In depth knowledge of Microsoft Dynamics CRM customization configuration and integration capabilities Integration Contribute to the design and implementation of seamless CRM integrations with ERP and GIS systems ensuring optimal data flow and enhancing overall system efficiency Architecture Documentation create and maintain CRM architecture artefacts including architecture diagrams high level design and decision notes


Skills and Experience

Communication Excellent communication skills are a must with the ability to convey complex design concepts to both technical and nontechnical stakeholders influence outcomes and be pragmatic when required Collaboration Proven ability to work effectively in cross functional teams across complex end to end designs and collaborate with diverse stakeholders to assist in defining Features and User stories Strong architectural functional and technical experience of designing and implementing comprehensive Microsoft Dynamics 365 CRM solutions including integrations with other enterprise systems eg ERP GIS Experience leading the delivery of MS Dynamics CRM strategies and roadmaps Strong understanding of the MS Dynamics 365 CRM data model and core processes required for an implementation Experiencing acting as design lead on complex implementations with other knowledgeable consultants when it comes to CRM solutions integrated with ERP systems in our case SAP S4HANA Experience mapping end to end architectures within a complex system landscape inclusive of data and integration design Experience supporting D365 integration designs using MS Power Automate for API based integration scenarios Experienced working with large design and delivery teams to drive great outcomes a blend of client and Systems Integrator resources Experience leading or contributing to programme governance forums with regards design decisions


Desirable

Experience of designing solutions integrating MS Dynamics CRM with both SAP ERP and GIS platforms using modern integration techniques ERP knowledge and experience asset management Knowledge and experience working with Microsoft Azure API Management to deliver event based interfaces * Relevant certifications in Microsoft Dynamics CRM