Job Description

Purpose:

Pre-completion mortgage loan servicing which includes accurate and efficient mortgage processing service at all times in accordance with the Society's Lending Policy and Procedures. Setting up case files and inputting information on the system for new mortgage applications, as well as conducting required credit checks on customers. Responsibility of managing, organising, and updating relevant internal documents to ensure meaningful data is captured and available for use across the department and for MI purposes. Providing excellent customer service which includes liaising with internal and external stakeholders such as brokers, solicitors, valuers, and customers, either by phone, email or in writing.

Key Responsibilities:

Pre-completion administration ensuring all stages are processed in a timely, efficient, & compliant manner

Provide accurate and efficient mortgage processing

Ensure all activities meet and integrate with organisational requirements

Manage, organise, and update relevant data systems

Always provide excellent customer service

Ensure Service Level Agreements are met

Provide cross-department support

Review and update procedure documents

Any other management requests

Regulation or legislation relating to this role

This is subject to change in accordance with regulatory needs and should not therefore be seen as an exhaustive list:

Support the Society in ensuring adherence to all appropriate external regulations and legislation e.g. Building Societies Act, PRA and FCA Handbooks;

Support the Society in ensuring all governance activities comply with agreed Society policies and procedures, including Risk Management; Fraud; Money Laundering; Data Protection; Information Security; Health & Safety and Business Continuity Management (BCP) ensuring a good understanding, a knowledge of the key risks and the duty of care required to abide by them to protect the Society.

Knowledge and understanding of FCA's PSD and MCOB regulations and its implications to our business;

Knowledge, understanding and adherence to the regulations relating to anti-money laundering, financial crime and anti-bribery and corruption. Ensure awareness of how to report suspicions to the MLRO, and your duty to avoid 'tipping off'.

Ensure that you adhere to all audit and compliance requirements and Society Policy and Procedure.

Benefits:

23 days holiday Buying and selling of holiday scheme Enhanced 10% employer pension contribution Health cash plan Employee Assistance Programme Group Income Protection Life Insurance
The Candidate Privacy Notice can be viewed on the Harpenden Building Society's website at www.harpendenbs.co.uk/aboutus/workingforus/vacancies

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Cycle to work scheme Life insurance On-site parking Paid volunteer time Sick pay Work from home
Schedule:

Monday to Friday
Application question(s):

Do you have customer service experience in the financial sector? Do you have mortgage administration experience in the financial sector?
Work Location: In person

Reference ID: HBS158