Job Description

What is the opportunity?

An opportunity to develop customer service & administration. You will form part of an energetic and friendly department with opportunities to learn new skills which may help you to progress your career within the Bank of Ireland. We are responsible for the management and administration of new and existing customer activity, from initial application, and throughout the lifecycle of the Mortgage. We are a multi skilled department, and you will be expected to interact with our customers in writing and occasionally via the telephone.

In this role you will:

• Provide an excellent level of Customer Service
• Be able to communicate with Customers in writing and verbally
• Adhere to all legal, regulatory, compliance and audit requirements at all times
• Develop a sound knowledge of the Mortgage process
• Perform processing tasks to defined levels of efficiency and accuracy, working within departmental policies and procedures.

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

What will make you stand out?

You must have a flexible approach to the hours worked to meet fluctuating business needs and volumes. Highly developed communication skills which will include excellent verbal and written communication skills. A passion for customer service!

More about the team

The Home Buying & Ownership department is responsible for the end to end processing of new and existing mortgages consisting of all administrative tasks whilst meeting legal, regulatory, compliance and audit requirements. The department operates in a strong customer focused environment which is at the forefront of all decision making whilst handling fluctuating business volumes, increasing competition, stretching service targets and rapid change.

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and improve your career! #li-hybrid Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Agile - Self
• Accountable - Self
• Champion Transformation - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.