Job Description

Brook Street (UK) Ltd have an exciting opportunity for a Mobile Phone Support Officer for our leading Public Sector client Education Authority Northern Ireland, Belfast.Key Purpose of RoleThe primary purpose of this role is to support the implementation of a new mobile phone contract. This involves coordinating with both technical and business stakeholders to ensure a seamless transition and integration of the new contract into the existing ICT infrastructure. The role aims to enhance communication capabilities and support the operational needs of the Education Authority (EA) staff through effective management and deployment of mobile phone services.You will provide end user support on the following services:

• Support of EA client computers including laptops, desktops, mobile devices on a variety of platforms i.e. Windows, Apple, Android
• Microsoft office 2013 and above including 365 and accompanying suite of client applications
• Microsoft Active Directory
• License Management
• Support and management of team documentation and procedures
• Reporting associated with the support of IT services
• Mobile telephony support incl. tech. support, Ms. Intune & App mgmt.
• Local Deployment and Disposal of IT equipment
• Project support including EA device refresh programmes

Main Duties and ResponsibilitiesTechnical & System Support

• Assist in the delivery of ICT services in a specific functional area.
• Assist with the setting up, operation, and maintenance of ICT systems and related peripherals in Education Authority.

• Supervise/monitor, or when necessary, carry out routine preventative maintenance on all hardware.
• General administration, advice and guidance relating to ICT Support related to the services
• Provide general and specific advice, guidance and support to schools, line managers and staff on a range of issues
• Providing advice and support to fellow Senior Helpdesk Operators as required.
• Tracking and monitoring the progress of areas of support to ensure that service provided in line with agreed key performance indicators and customer needs.
• Contribute to review of administrative systems and procedures to ensure records are accurate and comprehensive and to improve service delivery.
• Participate in ad hoc projects to include collating and analysing information to assist and support the work of senior managers.
• Responsible for ensuring computerised information system is maintained in accordance with agreed procedures.
• Effective communication with the rest of ICT Support Services users regarding any changes to services related to their area.

Operational

• Schedule, Supervise, Monitor and where necessary Undertake Operational Tasks on the behalf of user departments and external
• Ensure that daily Security Copies of the Board's Critical Systems are performed and that the accompanying register is maintained, undertake such tasks when necessary.
• Ensure that the security levels and health and safety measures within the Operations Room are maintained.
• Monitor systems to ensure most efficient operation.

Training

• Assist Education Authority personnel with the operation of a variety of hardware and related software.
• To participate in programmes of technical training and the production and testing of related documentation.

• Provide advice to Education Authority personnel on software packages commonly used in the Education Authority.
• Formulate procedure documents to guide Education Authority personnel in the use of ICT hardware and software.

Administrative

• Contribute to the maintenance of a device and application inventory.
• Undertake administration duties as required.
• Liaise with various external maintenance contractors

Health & Safety duties and responsibilities

• Understand the Health & Safety responsibilities of Managers & Employees within EA.
• Ensure that employees fulfil their responsibilities as outlined in the EA policies and programmes. - Fire drills, risk assessments, Accident reporting etc.
• Implement personnel management policies to ensure that everyone in the team is aware of his/her responsibilities.
• Forster a workplace safety culture in which employees and their managers work together to ensure workplace safety

Other Responsibilities

• Comply with the Authority's policy on Data Protection (in particular processing sensitive personal information)
• Comply with the Authority's Equal Opportunities Policy, relevant Codes of Employment and Practice and other relevant legislation. In accordance with relevant equality legislation and EA policies on diversity in the workplace the post-holder is expected to promote good relations and pay due regard to equality of opportunity in carrying out their duties.
• Undertake other related duties within the grade and competence of the post-holder as required.
• The post holder may also be required to work outside normal office hours on occasions.

Travel across EANI sites may be required to fulfil the full range of duties and responsibilities and work may occasionally be required outside of standard working hours.Essential CriteriaHold a minimum of NVQ Level 3, BTEC National or two 'A' levels or equivalent or higher examination qualifications and a minimum of one year's experience in an office environmentORA minimum of three years' experience in an office environmentEssential Skills

• Organise a busy workload to deliver effective results on time
• Flexibility to meet changing needs as required and to prioritise and delegate as required
• Ability to communicate effectively with others as part of a team
• Ability to use own initiative to solve problems and respond to others
• Ability to take a responsive and customer focused approach to work
• Ability to lead and direct a team or provide specialist advice and guidance as and when required.

You will benefit from

• Full training and induction
• Work with a leading Public Sector Organisation that promotes diversity and inclusiveness
• The opportunity (however not guaranteed) to apply for internal roles
• Accrue holiday hours as you work
• Brook Street (UK) Ltd back-office support and mentoring
• Ability to work across school admissions teams in all admissions regions across NI.
• No weekend work (Shift pattern Mon-Fri 9am-5pm)

The rate of pay is xc2xa316.01 per hour, the hours of work are 36hrs Monday to Friday.If you would like to apply for this role, please email your CV via the `Apply` link.Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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