Job Description

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What makes Community Integrated Care a great place to work:

LOOKING FOR A TECH WIZARD TO TURN OUR MOBILE DREAMS INTO REALITY

Community Integrated Care has a new and exciting opportunity for a

Mobile Devices Specialist

to join our highly knowledgeable and extremely experienced IT Team on a full time permanent basis.

The successful candidate should be based within an hours commute of our head office in Widnes as you will be required to attend the office at least 2 days a week.

What is

The Deal

for you?

Flexibility!

You can work your hours over 4 days and enjoy a long weekend, or work over 5 days to accommodate your other commitments.

Benefits:

retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app

Best Lives Possible

: You'll be working for an award-winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible

Development:

We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!

Support:

From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life
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Who you'll be supporting & more about the role:

This role will be responsible for configuring, managing, and securing mobile devices within the organisation, ensuring compliance with internal and external policies and standards. The role is fundamental in ensuring mobile devices are correctly configured for use in frontline care operations, and are managed appropriately to ensure we deliver best value and best experience through our fleet of IT assets.

Day-to-day (list not exhaustive see attached JD)

To work closely with IT team members and other departments to support mobile device needs and ensure seamless integration with existing IT systems. Ensure mobile devices are secured with appropriate security measures, including encryption, antivirus, and regular updates. Maintain an accurate inventory of all mobile devices Manage the logistics of device procurement to end user delivery Ensure devices are returned, cleansed, and redeployed when sites close or users leave Troubleshoot mobile device management issues and incidents and provide customer support to end users.
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Your values:

Our Ideal Candidate:

Qualifications, experience and knowledge:

Relevant IT qualification either academic or technical Mobile Device Management qualification or equivalent experience Knowledge of cybersecurity best practices Experience in asset management and maintaining accurate inventory records Experience using the Samsung Knox platform is desirable but not essential

Competencies, Skills and Abilities:

Good knowledge of MDM tools and their correct usage Excellent technical troubleshooting skills Understanding of mobile device security and compliance Knowledge of service improvement/transformation and project management Ability to work independently and make autonomous decisions Ability to work flexibly to meet the demands of the role

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

Interested and want to know a bit more?

To find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s

We're really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2023 Colleague Engagement Survey, 56% (over 3,300!) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +28. This is a measure of how positively our colleagues talk about us - and 28 is an excellent score compared to other organisations!