Job Description

Overview

The ICT Schools Team is seeking an MIS Support Officer with Arbor and/or SIMS experience to provide telephone support, training and consultancy. This role would suit someone who has previously worked in either a Secondary or Primary school or in a Support Unit environment; such that the degree of knowledge confers a level of confidence.

This is an opportunity to work in a fast-paced and complex business environment within a highly regarded and valued team; offering strong personal and professional development opportunities.

This position can be offered between 43 - 52 weeks per year, to be agreed with the hiring manager. The salary advertised is for a full-time position working 52 weeks per year, if you work fewer weeks the salary advertised would be pro-rata.

About us

The ICT Schools Team is a long established team providing support services to LA Maintained Schools, Academies and Trusts within Buckinghamshire, Oxfordshire, Berkshire and London Boroughs including Nursery, Infant, Junior, Combined, Secondary, Special and PRUs School phases. The service offers telephone, email and remote support; training and consultancy on SIMS, Arbor, FMS, PFM and Iris Financials; together with a full range of Technical Support services.

The team consist of three sub teams; MIS Support, Financial Systems Support and Technical Support; plus a Team Administrator.

With over 40 years\' of combined experience of working in schools, the ICT Schools Team is committed to providing a single point of contact for support and our customers value our full service, experience and expertise; our ethos of providing an all-inclusive service, irrespective of the size of the school is testament to their continued business.

A Vice Principal at an Academy said: As you may be aware we have had a real problem with recruitment for the SIMS role. This is especially a very busy time for schools as I am sure you are aware. I have been utterly impressed by the service, we as an organisation have received from your team. The wealth of knowledge that your team hold and how they are able to explain in simple terms has really impressed me\xe2\x80\xa6..I fully realise this is a paid service but it will make us use you again as your customer service, support, patience and willingness to understand , is your team\'s greatest strength.

About the role

The MIS Support Officer will provide telephone, email and remote support for SIMS and/or Arbor Management Information Software (MIS) and develop knowledge in other software areas to ensure a comprehensive service to customers, primarily providing support and guidance to schools to help them maximise the benefits from their Management Information System (MIS); comply with Dept for Education & Ofsted statutory, safeguarding and legislative guidance, plus Local Government directive.

At this level roles require a practical and theoretical understanding to solve complex problems; provide professional, confident advice to service users; manage projects and/or other resource assets, as directed.

• Grade 4-5
• 37 Hours per week
• 43 - 52 weeks per year
• The ability to travel to schools throughout Bucks is essential for which you will receive the HMRC mileage allowance
• Generous Flexi and Annual Leave entitlement
• The expectation is that the successful applicant would enter on a Grade 4 and depending on service requirements and training ability, move onto a grade 5 at a later stage of employment.

Please see the attached job summary for further information.

The ICT Schools Team currently have a mix of working in office and working from home. There is an expectation that the post holder will work in the office min 2 days per week, including office based training commitments.

Fixed

As a \'fixed\' worker, you\'ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you\'ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you

• Educated to degree level, equivalent qualification or relevant equivalent experience.
• Demonstrable, knowledge and experience SIMS MIS; Primary and/or Secondary modules.
• Proven knowledge and experience of the Education or School environment.
• Proven ability to multi-task, prioritise and coordinate workload with colleagues to ensure timely delivery of services.
• Demonstrable ability to prioritise multiple problems and communicate status to stakeholders.
• Demonstrable basic IT Technical understanding.
• Good knowledge of Microsoft packages including Word, Excel, PowerPoint and TEAMS.
• Demonstrable knowledge and experience of Arbor MIS; Primary and Secondary modules is desirable

Other information

If the successful applicant does not hold an Arbor Core Support Accreditation, there will be an expectation that this will be achieved during the first year of employment.

Number of positions available: 1

Closing date: Monday 21st Aug

Shortlisting date: Wednesday 23th Aug

Interview date: To be confirmed

Interview-type / process: In person

If you would like to have an informal conversation with the recruiting manager, please contact:

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro\'s on the Rehabilitation of Offenders Act.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that\'s why we\'re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it\'s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That\'s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Caf\xc3\xa9s, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

Buckinghamshire Council