Job Description

Grade B - \xc2\xa339,390 (National Framework) or \xc2\xa344,792 (London Framework - homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of \xc2\xa3553 per annum for those working from home.

Contracted Hours: Full time 37 hours per week - part time hours will be considered

Contract Type: Fixed Term Contract/Secondment for 2 years

Closing date: Sunday 21st January 2024 at 11.59pm

Location - Homebased. 1 Role in the North covering Merseyside. 2 roles in the Midlands covering Birmingham, Worcester, Northampton. 1 role in the South covering Cornwall, Reading, Kent.

Due to the nature of the role, regular travel will be required within the above locations. Applicants from outside of the area are welcome to apply but because of the nature of the role, the location of applicants will be carefully considered to ensure role and individual responsibilities are manageable.

This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

Are you committed to helping us regulate health and social care within England? Are you committed to helping us monitor the Mental Health Act in England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you\xe2\x80\xa6.

You will have an opportunity to use your knowledge of the MHA and the Code of Practice and experience of the care and treatment of detained patients. You will work closely with your regional colleagues, working flexibly to monitor the use of the MHA in order to highlight the experiences of people detained under the MHA. As part of CQC\'s national MHA Operations team, your findings will inform our national approach to monitoring the MHA.

You will be part of a team supporting the delivery of a 2-year programme of work aimed at reducing the use of long-term segregation (LTS) for people with a learning disability and/or autistic people. Independent Care (Education) and Treatment Review (ICETR) aims to ensure safe and effective care and treatment in the least restrictive setting and identify for individuals a clear plan for discharge and future care.

What we can offer you...

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.

What you will bring\xe2\x80\xa6

You must have a passion and commitment to improve the experience of detained patients. It\'s likely you have experience of working in or with inpatient mental health services. Confident about acting autonomously; you will need an in-depth knowledge and working understanding of the MHA and the Code of Practice, together with a proven track record of talking with detained patients.

You will be able to gather and analyse a range of complex information in order to understand patient experience and to monitor the use of the MHA and Code of Practice. You will be confident in identifying and escalating risks to patient safety.

You will be a skilled communicator, both orally and in writing and able to tailor your communication to a wide variety of different audiences. You must be able to travel and visit hospital inpatient settings across your region.

Accountabilities:

Develops and delivers an individual MHA monitoring work plan which details activities, timelines and priorities.
Participates in inspection visits as the MHA specialist within an inspection team, ensuring findings about performance under the MHA are scrutinised and findings included in the final report and rating.
Delivers individual workload as well as working flexibly as part of a team, undertaking visits as required.
Ensures appropriate agreed methodologies are followed.
Manages a portfolio and escalates issues and risks to the inspection manager as appropriate.
Updates the relevant systems to ensure records are maintained and an audit trail is recorded.
Undertaking MHA monitoring visits as part of the duties of the MHA 1983.
Reviews complaints from detained families or their carers and acts accordingly.
Reviews and contributes to the review of deaths of detained patients following agreed methodology.
Supports and actively participates in the wider mental health inspection programme providing specialist knowledge and advice to colleagues.
Reviews and provides specialist knowledge regarding MHA notifications to colleagues.
Owns the relevant service/area/directorate and other provider relationships to deliver service improvement.
Responds to the requirements of inspection programme and assists in for the delivering of a risk based inspection which then feeds into the team and regional risk register.
Uses autonomy appropriately to assure safety and quality of regulated services linking to inspection colleagues when additional action is required.
Liaises and engages with detained patients their families and carers in the most appropriate manner to ensure the service users voice is reflected and heard.
Builds and maintains wider relationships to ensure knowledge and information are shared across networks.
Assesses information received from a variety of channels e.g. providers, whistle blowing, safe guarding (etc.) to help determine relevant actions required.
Ensures judgements are supported by clear corroborated evidence and take into account guidance produced by CQC and reports on the findings as appropriate.
Successfully delivers relevant Key Performance Indicators.
Contributes to the knowledge base of the organisation and shares knowledge through appropriate forums e.g. team meetings.
Utilises monitoring and inspection tools and current methods for relevant sector as signposted in CQC guidance.
Supports colleagues in ensuring the registration is kept up to date and where appropriate attends registration visits to make sure the requirements of the MHA are in place.
Ensures individual personal development plan is maintained and updated from discussion in regular line management meetings.
Actively contributes to performance development reviews and completes the required documentation.
Maintains an awareness and understanding of CQC policies and procedures and ensures these are reflected in everyday practices.
Attends and contributes to all relevant meetings that are appropriate to the role.
Attends mandatory and other training as required to support individual development.
Encourages a culture that values openness, honesty, rigour and challenge to embed the CQC values and behaviours.
Raises awareness and improves practice in respect of Equality and Diversity; challenge discrimination and promote human rights in the workplace; internally for CQC and externally for service users.

Essential Skills and Experience:

In depth knowledge and working understanding of the MHA.
Proven track record in talking with detained patients.
Experience of using analytical information and robust evidence to inform decisions against a risk-based methodology and evidence gathering and synthesis.
Experience of operating in a professional autonomous and risk based decision-making environment.
Excellent communication skills, both written and oral and has the ability to tailor information and presentation depending upon audience\'s needs.
Experience in managing conflict and articulating coherent rationales for action.
IT Literate with a thorough understanding of all Microsoft IT packages and experience of using complex databases.
Stakeholder engagement skills and ability to build relationships with people at all levels of seniority.

Please note this role is subject to a satisfactory DBS Check

For an informal discussion or further information on the role, please contact Linda Berry, MHA Operations Manager: Linda.Berry@cqc.org.uk

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: recruitment@cqc.org.uk

Note for external candidates:
CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit https://www.cqc.org.uk/about-us/jobs/information-applicants.

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

Our Values

Excellence - Meeting our challenge to be a high-performing organisation
Caring - Treating everyone with dignity and respect
Integrity - Demonstrating our passion for \'doing the right thing\'
Teamwork - Enabling us to be the best we can

Care Quality Commission