Job Description

Job Overview

This strategic role will provide support to the Scottish Agritourism Manager, contributing to the sustainable growth of the organisation by driving member retention and satisfaction through relevant and timely communications and excellent administration skills.

MEMBERSHIP ADMINISTRATION AND COMMUNICATIONS

Fully onboarding new members following agreed workflow within timeline targets for delivery Maintain accurate data in sheepCRM (with training) to build an overall engagement picture with existing members, target members and other stakeholders who support Scottish Agritourism, also recording data relevant to the national strategy work, within GDPR guidelines Draft and send email/WhatsApp updates to members Respond to member (and non-member) queries via email/WhatsApp Ensure all content developed for members is relevant, up to date and sign posted accordingly e.g. documents, articles and video Respond daily to general membership/other enquiries from members, potential members and other stakeholders, using template responses and flagging responses for other members of the team, add enquiry data to Sheep CRM and monthly report

DATA ANALYSIS AND REPORTING

Analysing data including data taken from sheepCRM and presenting it in reports which can be easily understood by Scottish Agritourism Board members and other stakeholders Drafting monthly membership report for Scottish Agritourism Board Undertaking research for National Strategy work which will benefit Scottish Agritourism and presenting this data in a report or slides Record time in Clockify or current system and produce monthly activity report, be able to draft this on behalf of other members of the team Use online system to prioritise tasks, track completion and progress

CAMPAIGNS AND CONTENT CREATION

Create relevant, engaging and timely B2B content to support Scottish Agritourism members, making effective use of websites, mailing list and social media following Develop case studies and testimonials for promotion of Scottish Agritourism's benefits Research, create, proofread and review copy for using in blogs, newsletters and articles Draft weekly Scottish Agritourism e-newsletter for approval using Mailchimp Create graphics for use on social media and other channels Delivery of other marketing tools including printed material and slides

WEBSITE MANAGEMENT

Manage websites - considering implications and drivers for consumer facing, B2B and member only content Review, approve and ensure all member generated content is relevant and up to date, including member profiles, listings and events Make suggestions for improvement and implement necessary edits and updates for websites on own initiative

SOCIAL MEDIA

Develop Scottish Agritourism's social media presence Create regular fresh content and relevant calls to action, including sharing blogs

EVENTS

Support the promotion of Scottish Agritourism events including the National Conference with direct calls and other tools Support administration of Scottish Agritourism events including regular status reporting and attend events where required Track attendance at all Scottish Agritourism events using sheepCRM, including online events

NATIONAL STRATEGY

Assist the Sector Lead with activity related to the National Strategy which will benefit the work and sustainability of Scottish Agritourism

GENERAL DUTIES

Work closely with Manager and Scottish Agritourism Sector Lead Be a friendly, approachable face in the Scottish Agritourism team Take an active role in team and wider organisation meetings and discussions Be a flexible, proactive member of the overall office team, able to respond to visitors to the office, answer the phone when required and run errands from time to time When available, support work of the Agritourism Monitor Farm or other agritourism related projects

Essential Aptitudes - you should have these 5 aptitudes inherent in your DNA

Rapport

The ability to build positive relationships with others including external stakeholders and internal members of the team. A warm smile, extended handshake, ability to find common ground, pro-active yet fitting conversation. A people person. Not a wallflower. Not loud but not quiet. You can read a room and adapt to circumstances and people. You will engage in banter with work colleagues but will know when it's not time for jokes. You will not only have a personality, but it will reflect the Scottish Agritourism brand. You will be a pleasure to share a long car journey with.

Problem Solver

Someone who doesn't walk away from a problem. A "can do this" attitude. Someone who doesn't turn a blind eye to issues needing resolved. Finds a solution to conclusion. Knows when to ask others for advice and help but takes responsibility to ensure issues fully resolved.

Attention to detail

The detail makes all the difference and gives the WOW factor. You will pride yourself on delivering perfection time after time. You understand the need for process and consistent delivery of a tried and tested operation. And will be able to confess when you get it wrong but will learn and won't repeat the same error.

Organisational

Being organised is all about making decisions. You will naturally be someone who re-evaluates tasks and their priority for the day, week and month ahead. You will be able to balance a varied workload.

Reliability

You turn up 10 minutes early. You think through potential delays and plan accordingly. You will be keen to support the team and can be relied upon to cover when need be.

Job Types: Part-time, Permanent

Pay: 26,000.00-28,000.00 per year

Expected hours: 30 per week

Benefits:

Casual dress Company events Company pension Free fitness classes Free parking On-site parking Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Dundee DD3 0RA

Application deadline: 16/05/2025