Job Description

Located in the heart of Mayfair, The Arts Club is one of London's oldest private members' clubs and home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.

JOB OVERVIEW

As a Membership Finance Executive, you will be on-site, playing a pivotal role in managing and optimising the financial operations of our membership and revenue streams. Being part of the Membership team with a dotted functional reporting line to the Director of Finance, you will ensure seamless financial transactions, accurate reporting, and an exceptional member experience. Your analytical mindset, attention to detail, and expertise in CRM and financial systems will drive the integrity of our revenue records and membership lifecycle.


The role is office based and involves managing membership finances, ensuring payments are processed, reconciled, and accurately recorded in the ERP system. Daily reconciliations across financial payment platforms help maintain accurate records and identify discrepancies. The role also oversees cashiering, banking transactions, and resolving payment discrepancies. Strong financial management skills ensure accurate transactions, smooth member experiences, and clear reporting.

KEY RESPONSIBILITIES

Finance, reporting & analytics:

o Support manual payment posting and reconciliation in SFDC (cash, BACS, direct debits, refunds).


o Oversee verifying member statuses and inform the membership team of discrepancies, before key trigger dates and post trigger dates


o Ensure accurate bank clearance verification and verify all payments for accuracy


o Oversee daily reconciliation between CRM, Salesforce and Business Central to maintain accurate financial records


o Cross-check renewal (fee increases), overdue, membership category data changes and new member data before automated notifications and post automated notifications


o Assist membership manager in creating renewal and resignation reports.


o Oversee generating in depth membership trend analysis reports as and when required for decision-making.


o Interpret data, generate insights, and make recommendations for improving membership retention and financial efficiency.


o Process and posting refunds, ensuring details are correct and escalating when necessary.


o Oversee ensuring membership revenue aligns with active membership - new and renewals.


o Oversee investigating and resolving discrepancies between system postings and financial reports as well as unknown membership payments.


o Support all Salesforce development in relation to membership payment type and cycles


o Prepare in depth reports for monthly membership meetings with Membership/Finance/COO.

Membership Lifecycle & upgrades

o Manage membership card/pack ordering and distribution.


o Support Membership Manager & Finance Director where needed

Communication:

o Respond promptly and professionally to member inquiries via email and phone.

KEY REQUIREMENTS

The ideal candidate will have the following qualifications and experience:

1.

Education & Experience

A degree in Finance, Accounting, Business Administration, or a related field. 2-3 years of experience in a finance-related role, preferably within a membership-based organization, hospitality, or a club environment. Experience with revenue auditing, reconciliation, and building financial reporting.

2.

Financial & Accounting Skills

Strong knowledge of financial reconciliation, payment processing, journal entries, and revenue recognition. Experience handling direct debits, bank transfers, credit card payments, and refunds. Familiarity with deferral accounting and subscription-based revenue models. Ability to conduct financial audits and investigate revenue discrepancies.

3.

Technical & Systems Proficiency

Proficiency in CRM software (e.g., Salesforce, Membership Management Systems). Experience with accounting software such as Microsoft Business Central (BC). Strong skills in Microsoft Excel (advanced formulas, pivot tables, data analysis). Familiarity with Point-of-Sale (POS) systems and reconciliation processes.

4.

Analytical & Reporting Abilities

Ability to generate and analyse financial reports related to membership revenues, F&B sales, and overall club income. Strong problem-solving skills with a proactive approach to identifying financial inconsistencies. Ability to interpret data, generate insights, and make recommendations for improving membership retention and financial efficiency.

5.

Communication & Collaboration

Strong interpersonal skills to liaise with the finance and membership teams, ensuring smooth operations. Ability to coordinate with banks, payment gateways, and members regarding payments and transactions. Detail-oriented with the ability to explain financial concepts to non-financial stakeholders when needed.

This list of duties is not exhaustive, nor is it intended to be, and duties are not listed in any order of priority.

In return, we offer an excellent range of rewards and benefits, including:

Private medical benefits Discounts on food & beverage in our restaurants and sister businesses An exciting range of learning and development programmes & opportunities for continual progression Enhanced maternity pay Enhanced sickness pay Complimentary meals while on shift Employee Assistance Programme & Occupational health nurse Birthday extra day off

About Us

Located in the heart of Mayfair, The Arts Club is one of London's oldest private members' clubs and home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.


We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.

Note:

Recruitment agencies, we love what you do, but this time we've got it covered--so no need to call us. Thanks for understanding!


INDFOH