Job Description

Membership Assistant

We have an exciting opportunity for a membership assistant to join this organisation to assist with the support of the membership programme.

Position: Membership Assistant

Location: Guildford (hybrid working available)

Hours: Part Time (16.5 hours a week \xe2\x80\x93 Job Share)

Salary: \xc2\xa320,475 - \xc2\xa323,400 per annum (\xc2\xa39,009 - \xc2\xa310,296 per annum pro rata)

Contract: Permanent

Closing Date: 4th August 2023 5 pm

Interview: Week commencing 14th August 2023

The Role

The Membership Assistant will deliver excellent customer care to members and provide efficient and accurate administrative support for the successful day-to-day running of the membership programme. The programme comprises four membership schemes: Friends, Patrons, Exhibition Circle and Adopt a Watts.

In this diverse role, the Membership Assistant will accurately process all membership-related administration, handle all general queries, and ensure that the Customer Relationship Management system is maintained to the highest standards. The Assistant will also assist with member events.

Main areas of responsibility include:

• Use of the Customer Relationship Management (CRM) system (Microsoft Dynamics) to capture and update donor and key contact details, produce renewals, log subscription payments, and other activities as required
• Create and process new subscriptions on the CRM
• Send out welcome packs, thank you letters, and membership cards
• Secure and process renewals through writing renewal reminders and notifying and processing regular payments (direct debits and standing orders)
• Assist with \xe2\x80\x98Friends First Views\xe2\x80\x99 of exhibitions and Friends and Volunteers Christmas Party
• Support the Development team with varying administrative tasks

About You

As Membership Assistant, you will be comfortable balancing competing priorities, organised, efficient and flexible. You will also be collaborative, proactive and a natural communicator.

Attention to detail is essential for this role, as well as excellent computer skills including databases and spreadsheets.

We consider these competencies to be fundamental to delivering the organisation\xe2\x80\x99s vision, mission, and values:

• Makes decisions within the scope of the role and escalates decisions outside the scope of the role.
• Plans own work only on a day-to-day basis with low-impact and risk routines.
• Ensure full awareness and compliance of membership processes and record keeping relating to the Data Protection Act, PCI regulations, and Gift Aid.
• General contact with members to ensure excellent customer service.
• Identifies a problem and escalates it to the Membership Manager as appropriate.

Benefits include:

• Opportunities for hybrid working
• Pension scheme
• Employee Assistance Programme
• Discounts in the tea shop and shop
• 6 free friends and family tickets per year
• 33 days annual leave per year including bank holidays
• Enhanced sick pay and maternity pay.

To apply for this role please complete an application form and diversity monitoring form.

About the Organisation

The organisation is an independent charity established in 1904 to enable future generations to connect with the art and ideas of George Frederic Watts, one of the leading artists of the nineteenth century. The organisation strives to make art accessible to all through collections and exhibitions, programming, contemporary art projects and community engagement and will continue building this through its vision, mission, and values.

The organisation is committed to addressing inequality in the arts and ensuring equality of opportunity in employment. We consider diversity a strength and are keen to make our workforce more representative of different backgrounds and experiences. We strongly encourage applications from people who identify as Black, Asian or minority ethnic, young, disabled, LGBTQI+, working class, or living or working in areas of socioeconomic deprivation in our region.

You may also have experience in areas such as Membership Assistant, Member Services, Membership Development Manager, Membership Marketing Manager, Membership Database Manager, Membership Engagement Manager, Head of Global Membership Services, Membership & Communications Manager, Global Senior Manager Membership Planning, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

NFP People