Job Description

Job description

Membership Administrator (maternity leave cover)

Reports to:

Membership Manager

Hours:

35 hours per week (flexibility to work remotely with one day per week with the team in our central London office)

Term:

11 months (maternity leave cover)

Other benefits:

Company Pension Scheme, Employee Assistance Programme

About the Association for Laboratory Medicine

The Association for Laboratory Medicine (LabMed) is the leading professional body supporting the practice and development of science in healthcare and laboratory medicine.


We are a diverse and inclusive community of scientists, clinicians, innovators, collaborators and researchers. We celebrate the power of science and medicine, the importance of partnership and the value of knowledge in the pursuit of human health and wellbeing.


We foster the highest standards in laboratory testing and patient care, provide trade union support for our members, promote laboratory medicine to the wider community and support scientists and practitioners through scientific and training meetings, bursaries and awards.

Purpose

To provide high-quality administrative and technical support for the delivery of our member services, with a particular focus on the operational management and ongoing development of our membership database (CRM) and accreditation/assessment systems.


You will work closely with the Membership Manager within the membership team, and also collaborate with colleagues across other functions such as events, publications, and operations. You may also liaise with our external systems technical support provider to deliver projects and solutions that ensure the best possible experience for our members

What you will be doing:

Provide excellent customer service to members, ensuring they are aware of and can access their full range of membership benefits. Act as first line of response for enquiries to the membership team, including monitoring the enquiries inbox. Manage applications for individual and corporate membership, including working with the Admissions Committee to approve new applications and ensure the journey from application to member runs smoothly. Maintain the CRM database of members and organisations, ensuring the data held is as accurate. Create and share reports from member data for various internal stakeholders including the Membership Manager, Operations Manager, Association Council and the EDI working group. Troubleshoot system issues that may arise (notably in relation to members' data, access, payments etc), working with the Membership Manager and our systems technical support. Support the Membership Manager in delivering plans and projects to recruit and retain members. Assist with the delivery of the Association of Clinical Scientists' (ACS) Certificate of Attainment assessment programme. Help coordinate and deliver scheduled and ad hoc activities arising from our committees and working groups, including grant programmes, trade union support, European registration, and the Mentoring Programme As we are a small staff team you will also be asked to support other team members with tasks outside of this job role from time to time.

What you need to have:

Fantastic customer service ethic and high expectations of quality Proficiency in Microsoft 365 Demonstrable experience working with membership CRM systems, including troubleshooting and making improvements Strong problem-solving skills and an ability to support others with technical or data-related queries High attention to detail and a commitment to data accuracy The ability to work collaboratively and flexibly within a small team

Our values:

LabMed is committed to encouraging inclusion, equality and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We know that everyone is an individual, so please always tell us what we can do to support you.


Our values are:


We are innovative - promoting new scientific development to improve health and wellbeing. We are inclusive - ensuring that we are open and accessible to everyone. We care for people - helping the healthcare profession deliver better care and providing a healthy and fulfilling environment for our members and their teams. We care for the planet - influencing how healthcare science can minimise our impact on the wider natural world.

Applications

Closing date: midnight Monday 19 May 2025


Interviews: Monday 2 and Tuesday 3 June 2025