Job Description

Company Description
For nearly 200 years we have provided financial services to customers across the UK, and now the US. As one of Europe\xe2\x80\x99s largest insurance and asset management groups, with over \xc2\xa31 trillion in assets, we are experts in safeguarding people\xe2\x80\x99s financial futures. Our ambitions are underpinned by five strong businesses, each of which is innovating and expanding globally, adding new products and solutions to their strategic goals. We aim to be leaders in four key areas: retirement, investment management, capital investment and insurance. Our businesses work together to deliver on our purpose and to drive synergies across the Group.


Your role at a glance You will develop, maintain, and test regulated member communication materials across all schemes, using in-house composition. Covering the end-to-end member lifecycle, you will drive the best member outcomes whilst meeting commercial and regulated needs of the Workplace business and wider division. Utilising behavioural economics, member Insight and research to maximise the effectiveness of the core member communications, covering transactional communications and product literature. What you\xe2\x80\x99ll be doing You will design and deliver regulated communications, literature and supporting activity across schemes, that support the contact & engagement strategies for members, working efficiently and within budget and timescale, observing brand guidelines and Tone of Voice, ensuring customer centricity at all times, and alignment to L&G\xe2\x80\x99s Customer Experience and Treating Customers Fairly Policy. Where relevant, working with agencies and third-party suppliers to deliver materials, and ensure that they are delivering to brief and to budget, to meet commercial and business targets. Ensuring appropriate tracking and reporting is in place to enable us to collate, analyse and interpret campaign management information and insight, to maximise the effectiveness of communications, driving best member and financial outcomes. Utilising customer/member insight, analytics and data to create effective communications that deliver our key messages, ensure that we continue to review, feedback and improve the activities being undertaken to support commercial objectives. Implementing communication creation, in a way that is maximised across all appropriate channels and updates on time, with robust test and learn activity to learn and evolve the communications to maximise their impact. Building effective relationships with key stakeholders, both internally and externally by working collaboratively, to leverage expertise and understand requirements. Working within our appropriate risk and compliance framework to ensure communications and campaign activity adheres to Group risk framework. Developing close working relationships with key stakeholders across L&G Retail and Group, aligning learnings and customer journeys to ensure optimal results for both L&G and our clients, through efficiencies and one L&G approach.

Qualifications
Qualifications: Marketing or business-related degree desired but not essential if have equivalent experience Knowledge: You should be able to demonstrate the following: Numerate with strong analytical skills. Evidence of budgetary management. Good with people and able to clearly and confidently communicate and influence with key stakeholders at all levels. Ability to manage multiple projects to tight timescales- good organisational and project management skills Able to adapt to and work with change, in a fast-growing division and marketing function Excellent attention to detail and strong written and verbal skills. Able to produce copy to publication standards. An understanding of customer contact/engagement strategies. IT skills \xe2\x80\x93 excellent working knowledge of Microsoft Office and other relevant software packages. Preferable: Behavioural economics qualification/in-role experience. Preferable: Proficient in using Quadient Interactive. Experience: Experience of designing & delivering consumer facing communications plans and activities. Experience of working with creative agencies and providing appropriate briefing, management, and creative evaluation. Experience of working in a marketing function or creative agency. Preferably considerable experience of working within a financial services organisation or financial services clients.
Additional Information
Benefits When you commit to Legal & General, we\xe2\x80\x99ll commit to you too. That means we\xe2\x80\x99ll recognise and reward your hard work, your performance and your contribution. If you join us, you\xe2\x80\x99ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We\xe2\x80\x99re also proud to offer competitive family leave. You\xe2\x80\x99ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of \xe2\x80\x93 both for our own products and at a range of high street stores and online offerings.
The brand with the brolly is choosing today to change tomorrow. Since 1836, we\xe2\x80\x99ve grown to become one of the world\'s largest asset managers, homebuilders, pension providers and insurance brands. We\xe2\x80\x99re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet. We need people who share our ambitions, agility and entrepreneurial spirit to help us do it. At L&G, you\xe2\x80\x99ll find a balance that helps you be your best. Empowered by hybrid working, we\xe2\x80\x99re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance. Today, there\xe2\x80\x99s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us? Great minds don\xe2\x80\x99t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don\xe2\x80\x99t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think it\xe2\x80\x99s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why. we\xe2\x80\x99re always open to discussing flexible working arrangements. Likewise, we\xe2\x80\x99re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are, whatever your story, we\'d love to hear from you.