Job Description

Job Overview

Modality Partnership

Lewisham Division

has a full-time vacancy for a Medicines Care Coordinator. The postholder will be a high performing employee who will work as part of a multi-disciplinary team at The Jenner Practice. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who have a passion for working in health care, making a real difference providing seamless patient care, and who are committed to make real changes to the health care services provided within Primary Care to improve patient care.

As an employee with us you can benefit from:

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Enhanced Family friendly policies

Flexible working

Wellbeing support and initiative

If you are interested in learning more, please read on.

Main duties of the job

The Medicine Care Coordinator will work with the Lead Pharmacist and PCN Manager to achieve KPIs, and exceeding key targets and performance indicators outlined in the SOPs and within the business plan.

The role is not a regular 9am-5pm job; the job requires innovation, flexibility and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

Overview of your organisation

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. management.

All employees are welcomed to take enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

To provide an accurate, timely and high quality service to Practices and patients handling acute and repeat prescription requests for registered patients.

2. Key Duties & Responsibilities:

To ensure that all medicine and appliance prescription requests are checked against the patient records and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions, to check with the appropriate prescribing clinician/ pharmacist.

To ensure that all systems by which prescription requests are received by the Practice, including by paper, email and online, are monitored to ensure no requests are overlooked.

To respond, under duty pharmacist/ clinician supervision and instruction, to requests for acute prescriptions.

To generate repeat prescription requests received through different modes, including written requests from patients, letter and online within 48 hours of request. To generate patient requests for new prescription items not on their repeats list by discussing with the duty pharmacist/ tasking the appropriate clinician. To check for medication reviews/blood tests/BP/ relevant monitoring needed before issuing prescriptions and take appropriate action. To ensure correct protocols are followed regarding the ordering and tracking of controlled drug requests.
To monitor high risk drug prescriptions and paperwork to ensure compliance with protocols.

To prepare and print repeat prescriptions. To ensure prescriptions are provided to clinicians in a timely manner for sign-off and identify and escalate delays. To generate prescriptions for injectable medications administered by clinicians for PPA claims purposes.
To liaise with Practice Pharmacists, Community Pharmacies and other relevant outside organisations to resolve problems with prescriptions quickly with minimal disruption to patients.

To deal with general enquiries to and from patients regarding their medication.

To update patients' prescribing records in accordance with discharge information received from other providers e.g., hospital outpatient letters.

To identify potential over-ordering/over-use of medication and flag up with the duty pharmacist/ clinician.

To communicate and liaise with Practice Pharmacist teams and Medicines Management teams as required.

To undertake any other duty as requested by prescribing clinicians, Patient Services Manager or Area Manager.

To attend meetings as required and participate in PLT sessions.

To assist with training on prescription administration for new and existing staff To ensure learning from all individually attended training sessions is cascaded to all members of the team. To check and respond regularly to tasks, emails and notifications. To ensure drug fridge monitoring is undertaken. To always maintain patient confidentiality. To work collaboratively with Pharmacists and prescribing clinicians to support service delivery. To participate in extended hours, work as required by the organisation.

NB: This job description outlines the key duties that are expected of you within the role of Medicines Care Coordinator, although is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.

Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. Most management roles focus on personnel management / project management. This is a role that will equip you with a portfolio of skills to make sustainable changes within Primary Care. All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

You will love this job if you are able to work sensitively with patients their families and carers, are able to work as part of a healthcare team to seek feedback, continually improve the service and contribute to business planning.

If you feel this is the ideal opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.

The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.

Pre-employment

Vaccinations

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification:

What are the minimum requirements all candidates need to meet?

Knowledge

Educated to NVQ3 or above

Good understanding of the General Practice prescribing environment including interaction with other NHS organisations and third parties.

Understanding of how General Practice relates to the wider healthcare system.

Aware of the importance of innovation in healthcare and the evolving landscape of primary care.

Skills

Proficient in MS applications including Outlook, Excel and Word and other related software packages.

Ability to lead, motivate and inspire team members.

Good written and verbal communication skills.

Excellent team working and customer service skills.

Able to deal with difficult situations and challenging behaviour.

Ability to coach, mentor and facilitate learning.

Ability to work well under pressure and to tight timescales.

Ability to problem solve innovatively and creatively, thinking outside the box to identify solutions and improvements.

Personal Qualities

Professional approach to work

Comfortable using judgement to take decisions on own initiative

Self-starter, able to work unsupervised and on own initiative with the ability to prioritise own workload and multi-task.

Courteous and effective when dealing with people.

Ability to exchange information in a tactful and diplomatic manner

Salary is per annum WTE

Job Types: Full-time, Permanent

Pay: 23,826.26 per year

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme
Work Location: In person

Application deadline: 29/04/2025