Job Description

Job Title: Medical Secretary

Reports To: Practice Manager/Patient Services Lead

Hours: 17 hours per week

Pay: 12.75 per hour

Job summary:

To provide general secretarial support to the practice clinicians including management of the online referral process. To provide support to the practice management team as required.

Job responsibilities:

Providing administrative support for patient referrals. Typing referral letters to other agencies and forwarding the referral in the appropriate manner. Maintain referral and monitoring systems such a C-the-Signs and ERS. Support with the introduction of new ways of working and new technologies. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others and dealing with appropriate queries. To support the overall patient services team during periods of sickness and annual leave to ensure safe patient care. Provide support to Practice Management team with administrative and project work as required. Supporting the practice in collection and reporting of data for all enhanced and quality services as required. Summarising paper notes and clinical documents using coding in electronic records as appropriate. Supporting with recall systems as required. Support with the preparation of the monthly clinical meeting agenda as needed. Typing of minutes, updating protocols and processes and maintaining significant event summaries as needed.

Competencies

Good knowledge of Microsoft systems and confident in working with IT. Awareness of data protection and the importance of this in day-to-day work. Good verbal and written communication skills Ability to solve problems efficiently Flexible approach, team player, good sense of humour

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize people's needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
Medical Secretary - Part Time - 17 hours per week

Proposed hours - Monday, Wednesday, Friday

Walford Mill Medical Centre in Wimborne is looking for a Medical Secretary to join our team. We are a forward-thinking Practice who work closely with our Primary Care Network to develop and shape services. Our Secretarial Team process onwards referrals and support the management of electronic systems, audit, document management and general support for our clinicians and management team. They ensure all processes are embedded and standards maintained.

This is a varied role which includes administrative support to our clinical team, patient interaction, data management and general practice administration. The successful applicant will be adaptable in the modern world of primary care, an excellent multitasker, have good customer service skills and good IT skills. Flexibility to cover holidays and sickness is essential. Experience in this type of role is preferable however, we will be happy to provide full training to the right applicant. Car parking is available on site, 5 weeks annual leave plus bank holidays and access to the NHS pension scheme available.

We are a small supportive and caring team with a shared purpose to maintain a high standard of care to our patients and our staff.

For more information, please contact our Practice Business Manager, Sarah Faulkner.

Job Type: Part-time

Pay: 12.75 per hour

Expected hours: 17 per week

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 12/05/2025
Reference ID: Medical Secretary WMMC