Job Description

Job Overview

Modality Partnership Walsall Division

has a part-time (28 hour) vacancy for a Medical Secretary based at St Johns Medical Practice. The postholder will be a high performing administrator who will work to ensure referrals are sent out in a timely manner working within the Modality Walsall Division providing a referral service for GPs who need to refer patients on to secondary care. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.

This job is suitable for individuals who are career driven and have a passion for working in an agile manner, delivering work that has time limited deadlines and who are committed to make real changes to the health care services provided within Primary Care to improve patient care.

As an employee with us you can benefit from:

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Enhanced Family friendly policies

Flexible working

Wellbeing support and initiative

If you are interested in learning more, please read on.

Main duties of the job

The role is an all-rounded, hands-on referral administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, time management, diary management, and the ability to prioritise referrals and their different urgencies across the Division and the wider organisation. The postholder will work in collaboration with local divisions (including Divisional Boards) and the National Modality Business Support Team to deliver innovative ways of working to meet the strategic aims of the organisation.

The role is not a regular 9am-5pm job and is not a pure typing secretarial role; the job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

Overview of your organisation

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key team members to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. This is a role that will equip you with a portfolio of administration skills to make sustainable changes within Primary Care.

All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

To provide efficient referral co-ordination for GPs and associated health professionals as required

To respond to clinical tasks and liaise with hospitals, outside agencies and laboratories as needed

To assist clinical staff by making appropriate telephone and electronic referrals

To assist clinical staff by obtaining information about the progress status of referrals when requested

To expedite appointments and tests as required

To type and proof-read letters, provided by clinicians, for quality assurance purposes

To manage the e-referrals system and make appointments, bookings and admissions as required

To work collaboratively with clinicians to ensure referrals are dealt with in a timely manner

To receive incoming, and initiate outgoing, telephone calls in order to facilitate timely and appropriate communications with others, taking and passing on messages and dealing with queries

To liaise with patients, checking details if necessary, explaining and helping them to understand what the clinician has requested

To monitor progress of 2-week wait referrals

Audit completion of requested referrals. To escalate to Central Administration Team Leader as required

To maintain records in the clinical system in an accurate and secure manner

To send and receive faxes/emails ensure distribution accordingly

To establish and maintain filing and administrative systems, so that information is easily accessible and secure

To attend meetings as required and participate in PLT sessions

To participate in the induction and training of new team members to ensure they meet their objectives

You will love this job if you have a passion for thinking outside the box, are organised, and are driven to find and implement solutions to improve the day to day working environment. You will learn more because you will improve the way we work from the ground up whist working closely with leadership teams to influence service improvement.

If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.

Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage.

Pre-employment

Vaccinations

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification:

What are the minimum requirements all candidates need to meet?

Qualifications and Experience:

We require high performing team members to join our team with:

Knowledge

GP Practice protocols and procedures

NHS systems

MS Word / Outlook Excel and other related software packages

Medical terminology

Referral Pathways

Skills

Accurate typing

Word Processing

Diary management

Personal Qualities

Professional approach to work

Excellent telephone manner

Excellent communication skills

Salary is dependant upon experience and meets minimum wage

Salary is per annum WTE

Job Type: Part-time

Expected hours: 28 per week

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 05/05/2025