Job Description

We have an exciting opportunity for an experienced Medical Secretary to join our busy secretary team on a Part-Time basis for 22 hours per week. The working pattern is Monday to Wednesday but there may be some flexibility to change this.

Please note Salary is currently being reviewed and will be dependent upon experience and not the figure quoted.

Experience of recent working within general practice as a Medical Secretary is

essential

.

We encourage early applications as we may close the vacancy when sufficient applications have been received.

Job Summary

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

Responsibilities

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

To provide an efficient audio, copy typing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc. in an accurate and quality manner.

To liaise with clinicians, administration staff, secondary care clinicians and their secretaries, patients, and other external organisations, actioning all incoming email and all administrative queries as necessary and ensuring referrals are processed efficiently.

Maintaining an accurate referrals database.

Managing all enquiries in an effective manner.

Actioning all incoming email into the secretary specific email account.

Monitor daily tasks ensuring the workload is prioritised throughout the day.
Scanning patient related documentation and attaching scanned documents to patient's healthcare records.

Inputting data into the patient's healthcare records as necessary.

Processing referrals using both the electronic referral system (ERS) and manual systems.

Processing requests for information i.e., SAR, insurance/solicitor's letters and DVLA forms.

Raising invoices for the above and chasing payment as required.

Coding data on the clinical IT system (SystmOne).

Answering incoming phone calls, transferring calls, or dealing with the callers request appropriately.

Managing all administrative queries as necessary.

Carrying out system searches as requested.

To maintain confidentiality of patient information at all times.

Maintaining a clean, tidy, effective working area at all times.

Supporting all clinical staff with general administrative tasks as requested.

To support the Business Manager with clerical and administrative duties.

To provide cover for members of the secretarial team during periods of sickness and annual leave.

Qualifications

Educated to GCSE in Mathematics and English (C or above)

Experience

Experience of working within general practice

Experience of administrative duties

Experience of working in a healthcare setting as a medical secretary

Knowledge of Medical terminology

Experience of audiotyping

Skills

Excellent communication skills (written and oral)

Strong IT skills

Experience in using SystmOne

Clear, polite telephone manner

Competent in the use of Office and Outlook

Effective time management (planning and organising)

Ability to work as a team member and independently following own initiative

Good interpersonal skills

Problem solving and analytical skills

Personal qualities

Polite and confident

Flexible and cooperative

Motivated

Sensitive and empathetic in distressing situations

Ability to work under pressure

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Free flu jabs Free parking On-site parking Sick pay
Schedule:

Monday to Friday
Education:

GCSE or equivalent (required)
Experience:

General Practice: 1 year (required) Medical Secretary: 1 year (required)
Work Location: In person

Application deadline: 04/05/2025
Reference ID: Medical Secretary