Job Description

Refer a friend to work for the Trust and receive up to xc2xa3500!(A payment of xc2xa3250 will be made when the applicant commences employment with us and a further payment of xc2xa3250 will be made once they hit 6 months continuous service with us, terms and conditions apply)Lead in the provision of a comprehensive, professional, effective secretarial and administrative service, for the well-being team. To take a lead within the admin team for Data Quality The post holder is the first point of reference and as such must display a considerable degree of initiative, possess mature judgement and maintain a calm, friendly and efficient manner when dealing with service users, their relatives, colleagues and visitors.Main duties of the jobResponsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology used by the team.To be highly skilled and experienced in the full range of secretarial work practices, software programs, and specialised functional terms.To be highly proficient and expert in care notes, advising and guiding others in team, supporting new users and instructing them as necessary.To use proficient internet skills to access, search and retrieve data relevant to team.To use touch typing, audio and shorthand skills as necessary in daily work to produce work in a timely manner.To use knowledge, and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.To update skills as necessary and attend mandatory training.To work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is urgent.To use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing own work.To participate in yearly appraisals with supervisor/line managerAbout usHertfordshire Partnership University NHS Foundation Trustare one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality CommissionOur family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:Welcoming. Kind. Positive. Respectful. Professional.About us - Hertfordshire NHS Partnership TrustHeard. Respected. Included. Together, we help people with mental ill-health, learning disabilities and autism to live life to the fullest. We work throughout Hertfordshire, Buckinghamshire, Norfolk...Date posted24 February 2025Pay schemeAgenda for changeBandBand 4Salaryxc2xa326,530 to xc2xa329,114 a year per annum pro rata (5% fringe HCAS included)ContractPermanentWorking patternFull-timeReference number367-ACMS-8928-BJob locations99 Waverley Road St Albans AL5 5TL99 Waverley RoadSt AlbansAL5 5TLJob descriptionJob responsibilitiesFor detailed information on job responsibilities, please see attached and Person Specification Job descriptionJob responsibilitiesFor detailed information on job responsibilities, please see attached and Person SpecificationPerson SpecificationQUALIFICATIONS/EDUCATION/TRAININGEssential

• NVQ 3 or equivalent.
• Advanced keyboard skills
• Experienced at intermediate level in a range of software packages; Word, ? Excel PowerPoint
• Good working knowledge of email and internet
• Good standard of English
• Numerate
• ECDL qualification
• Advanced secretarial skills
• experience in a secretarial environment
• Experience in a mental health environment or NHS

Desirable

• Proficient knowledge of PARIS

SKILLS/KNOWLEDGE/ABILITYEssential

• Evidence of the ability to organise and plan complex events, such as training sessions and the therapy groups
• Proficient in diary management coordinating appointments to ensure best use of Managers' time
• Experience of transcribing formal minutes of meetings.
• Experience of supervising and training others
• Independent/lone working and team working skills
• Experience of adapting to change and managing work in a changing environment
• Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work

ANALYTICAL SKILLSEssential

• Problem solving, decision making and analytical skills
• Responsibility of maintaining accurate records of all referrals and patient details, discharging patients and notifying all professionals and agencies involved.

COMMUNICATION SKILLSEssential

• Excellent verbal and written communication and presentation skills in person, on telephone, fax or email
• To be experienced in dealing with people in distress in a calm and confident manner, using deescalation skills where appropriate
• To have proven skills and experience establishing effective working relationships with Managers and colleagues

Person SpecificationQUALIFICATIONS/EDUCATION/TRAININGEssential

• NVQ 3 or equivalent.
• Advanced keyboard skills
• Experienced at intermediate level in a range of software packages; Word, ? Excel PowerPoint
• Good working knowledge of email and internet
• Good standard of English
• Numerate
• ECDL qualification
• Advanced secretarial skills
• experience in a secretarial environment
• Experience in a mental health environment or NHS

Desirable

• Proficient knowledge of PARIS

SKILLS/KNOWLEDGE/ABILITYEssential

• Evidence of the ability to organise and plan complex events, such as training sessions and the therapy groups
• Proficient in diary management coordinating appointments to ensure best use of Managers' time
• Experience of transcribing formal minutes of meetings.
• Experience of supervising and training others
• Independent/lone working and team working skills
• Experience of adapting to change and managing work in a changing environment
• Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work

ANALYTICAL SKILLSEssential

• Problem solving, decision making and analytical skills
• Responsibility of maintaining accurate records of all referrals and patient details, discharging patients and notifying all professionals and agencies involved.

COMMUNICATION SKILLSEssential

• Excellent verbal and written communication and presentation skills in person, on telephone, fax or email
• To be experienced in dealing with people in distress in a calm and confident manner, using deescalation skills where appropriate
• To have proven skills and experience establishing effective working relationships with Managers and colleagues

NHS