Job Description

To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. To assist the practice manager with all clerical and administrative duties.

To make appointments, bookings and admissions as required. To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/insurance records.

File patient records and correspondence in patient medical records. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To maintain the computer clinic system in an accurate and secure manner. To assist with the gathering of statistics and information when required.

To provide cover for members of the secretarial team during periods of sickness and annual leave. To receive and dispatch mail and maintain a pending system. Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

Advise patients of relevant charges for private services, accept payment and issue receipts for same. Respond to all general enquiries and requests for assistance from patients and other visitors. Receive and make calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.

To assist in reception area in busy periods