Job Description

Wolston Surgery is looking for an experienced and enthusiastic Receptionist/Dispenser to join our very friendly and busy team

Hours - 28 - Monday 08:30 - 16:30, Wednesday 08:30 - 14:00 Thursday 08:30-18:30, Friday 08:30 - 14:00

To contribute to the effective and efficient running of the surgery, providing an excellent service to our patients, to be compassionate and able to help patients in a calm and courteous manner.

We are looking for a part-time Receptionist/Dispenser. This role is wide and varied

Flexibility is crucial as you will be required to cover sickness and holidays.

Reception Duties

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Action incoming emails

e. Signpost patients to the correct service

f. Process incoming and outgoing mail

g. Initiating contact with and responding to, requests from patients, team members and external agencies

h. Dealing with repeat prescriptions ensuring the are processed accurately and efficiently

i. Checking referrals have been action via the electronic referral service (ERS)

j. Process calling letters are requested

k. Process all DNA letters in accordance with current policy

l. Action GP2GP tasks

m. Read code data onto the Clinical System

n. Photocopy documentation as required

o. File and store records as required

p. Data entry of new and temporary registrations and relevant patient information as required

q. Input data into the patient's healthcare records as necessary

r. Scanning of patient related documentation and attaching scanned documents to patient's healthcare records

s. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

t. Manage all queries (including administrative queries) as necessary in an efficient manner

u. Carry out system searches as requested

v. Maintain a clean, tidy, effective working area at all times

w. Monitor and maintain the reception area and notice boards

x. Support all clinical staff with general tasks as requested

Dispensary Duties

a. To be responsible for checking all medicines dispensed, ensuring there are no discrepancies

b. Dispensing medicines to the entitled population safely and accurately

c. Collecting prescription charges in accordance with dispensary protocol

d. Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering

e. Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable

f. Ensuring controlled drugs are dispensed with in accordance with practice policy

g. Safe disposal of returned and / or out of date medicines

h. Ensuring all repeat prescriptions are processed within a 48-hour timeframe

i. Providing patients with advice regarding all prescription matters

j. Process prescription requests via email, phone, fax, face-to-face and online

k. Processing Dossett boxes

l. Monthly returns

m. Maintaining a clean and safe working environment at all times

n. Maintain accurate records at all times, read coding entries appropriately

Job Types: Part-time, Permanent

Pay: 12.21-13.13 per hour

Expected hours: 28 per week

Application question(s):

What are the challenges you expect to face while working as a medical receptionist in our organisation and how would you deal with these? How do you maintain confidentiality and ensure patients' personal information is secure? How would you prioritise a ringing phone, patients in line, and a Clinician requesting to speak with you?
Language:

English (required)
Work Location: In person

Application deadline: 02/05/2025
Reference ID: Medical Receptionist/ Dispenser