Job Description

Job description

Receptionist / Administrator

What is the role?

An exciting opportunity for an experienced receptionist has arisen to join our busy GP practice at West End Medical Practice with circa 11,700 patients. We are seeking to recruit a receptionists who has previously worked in a clinical/GP Practice or a similar setting. Experience as a team leader, coder/summariser would be advantageous, however full training can be given. Applicants should be able to work under pressure and be able to prioritize their own workload. The successful candidate will be highly motivated with excellent communication skills and be able to work well as part of our friendly team. You will provide essential support to the Practice Team and will play a key role in implementing the practice goals.

Normal hours of work will be 37.5 hours per week. The practice is open between 08:00 - 18:00 pm Monday to Friday. It is therefore required that the successful candidate will need to work within a flexible rota pattern.

Salary will start at 12.97 per hour dependent on experience & skills, as well as following the Agenda for Change salary guidelines.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

Job Responsibilities

RECEPTION

Receiving patients, consulting with members of practice team

Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.

Register new patients, checking all details for accuracy and enter on the system.

Taking messages and passing on information

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

GENERAL ADMINISTRATION

Processing and distributing paper correspondence received into practice

Process incoming/outgoing mail.

Filing and retrieving paperwork

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Keeping the reception area, notice boards, leaflet etc. tidy and presentable Cover sickness/annual leave and work reasonable overtime when required. Perform any other relevant and reasonable duties that may be requested by the Practice Manager, reception manager or partners. Undertake statutory and mandatory training as required. To provide an efficient word processing service for GPs and health professionals as required. This includes the typing of letters, patient referrals, etc. in an accurate and quality manner. To make appointments, bookings and admissions as required. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. File patient records and correspondence in patient medical records. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To provide cover for members of the team during periods of sickness and annual leave. Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.
Job Type: Full-time

Salary: 12.97 per hour (depending on experience)

Expected hours: 37.5 per week

Benefits:

NHS Company pension
Schedule:

Monday to Friday between the hours of 8-6pm
Work Location: In person

Expected start date: 06/02/2025

Job Type: Full-time

Pay: From 12.97 per hour

Expected hours: 37.5 per week

Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

Medical Receptionist: 1 year (required)
Work Location: In person

Application deadline: 09/05/2025
Expected start date: 02/06/2025