Job Description

About Clinica London

Clinica London is a leading private medical clinic specialising in ophthalmology and dermatology for both adults and children. We're proud to offer a high standard of patient care in a welcoming and professional environment. As the first point of contact for patients and visitors, our reception team plays a key role in ensuring a smooth and positive experience from the very first interaction.

Overview

We are seeking a friendly, professional and highly organised Medical Receptionist to join our front-of-house team. This is a dynamic role for someone who thrives in a fast-paced healthcare environment and takes pride in delivering exceptional patient service.

You will work closely with our consultants, management team, and other receptionist to ensure the clinic runs smoothly and patients receive a seamless, welcoming experience from the moment they arrive. Your role is essential to maintaining the high standard of care Clinica London is known for.

Duties

Greet patients warmly and assist them with check-in and check-out processes.

Manage appointment scheduling, including booking, rescheduling, and cancelling appointments as necessary.

Handle phone, email, and in-person enquiries in a clear and friendly manner.

Maintain patient records and ensure all documentation is accurate and up to date.

Register new patients and update personal and insurance information.

Manage billing, payments, and daily reconciliations (including PDQ).

Maintain a tidy, organised and welcoming reception area.

Coordinate with other team members to facilitate effective communication within the practice.

Skills

Strong administrative skills with a keen attention to detail.

Proficient in Microsoft Office and electronic medical record systems.

Confident and courteous communicator, both verbal and written.

Ability to multitask calmly and effectively.

Team player.

Fluent in English.

Previous experience in a medical or healthcare setting is strongly desirable.

What We Offer

Competitive starting salary

Annual leave: 23 days + 8 bank holidays

Company pension scheme

Performance-related bonus

Opportunity to grow and develop within a professional private clinic

Supportive and collaborative team culture

Ongoing training and twice-yearly appraisals

Additional Information

Probation period: 6 months

DBS Check: Required

Work Location: On-site at Clinica London (no remote work)

Job Types: Full-time, Permanent

Pay: 23,005.00-24,105.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension
Schedule:

Monday to Friday
Work Location: In person

Reference ID: ClinicaLondon04