Job Description

Job Overview

We are seeking a dedicated and professional Medical Receptionist/Administrator to join our private healthcare team. As the first point of contact for patients, the ideal candidate will provide a warm and welcoming environment while managing various administrative tasks. This role is essential in ensuring the smooth operation and growth of our medical practice and delivering exceptional service to our patients.

Duties

Greet patients and visitors in a friendly and professional manner. Deliver a

first-class patient experience

from initial contact to follow-up. Answer calls and emails promptly and professionally.

Maintain the reception area to immaculate standards

. Manage patient check-in and check-out processes efficiently. Schedule appointments and maintain an organised calendar. Maintain accurate patient records and ensure confidentiality is upheld at all times. Process patient forms, and payments as required (phone and in person). Assist with administrative tasks such as filing, data entry, and managing correspondence. Coordinate with medical staff to ensure seamless communication regarding patient care.

Skills we are looking for:

Strong office administration skills with attention to detail. A

polite and confident telephone and email manner

. A

positive, can-do attitude

and a team player mentality. Proficient in using office equipment and software applications relevant to medical reception duties. A

proactive mindset

and the ability to take initiative and

prioritise

your tasks effectively. Empathy and strong interpersonal skills to interact positively with patients from diverse backgrounds. Follow up with patients after consultations to ensure satisfaction. Complete training (e.g., Emergency First Aid and CPR) Hospitality roles are highly valued. Medical experience is advantageous but not essential.
If you are passionate about providing excellent patient care and possess the necessary skills, we encourage you to apply for this rewarding position as a Medical Receptionist in our fast growing and dynamic private medical clinic.

Interviews will take place in January 2025.

Job Type: Full-time

Pay: 12.55-13.11 per hour

Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Cardiff CF23 8RS: reliably commute or plan to relocate before starting work (preferred)
Education:

GCSE or equivalent (preferred)
Experience:

Medical Receptionist: 1 year (preferred) Hospitality: 1 year (preferred) Customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 28/04/2025
Reference ID: 03
Expected start date: 01/05/2025