Job Description

A exciting opportunity has arisen at Scott Road Medical Centre, Selby for the role of Medical Administrator to work within our friendly administration team.We're looking for a multi skilled administrator with excellent keyboard skills and efficient in IT to work in a fast paced, busy office environment.Are you a committed individual who is a team player? Do you have a proactive attitude and are looking for a new challenge? If so then this could be the role for you...This position is a part time position, 21 hours over 3 days with working pattern as below;

• Wednesday 8.30 - 16.00
• Thursday 8.30 - 16.00
• Friday 8.30 - 16.00

Personal specification

• Excellent communication skills, including a polite and friendly telephone manner, a solution-focused approach with a professional appearance a uniform allowance is provided.
• Good organisation skills with the ability to multi task, working accurately and methodically to meet deadlines
• An excellent command of the English language, both verbally and in writing
• Computer literate and able to use internet, email, Word, Excel
• A minimum of 1 years experience within a customer service environment
• A minimum of Maths and English GCSE or equivalent qualification.
• The ability to be flexible (within the overall hours) to cover for absent colleagues.
• Able to work in a team, but use their own initiative.

Main duties of the jobWorking Life

• You'll support the work of the department by taking on administrative and secretarial tasks for example:
• Typing
• Arrange meetings and take minutes
• Receive and initiate calls, dealing with appropriate enquiries
• Speak directly to patients and provide medical information, using practice guidance.
• Deal with post and emails
• You will have contact with patients and their families as well as health care staff and other administration staff

Training & development

• You will get the training you need to do the job. This includes an introduction to the department, how to use the IT & phone equipment and the procedures to follow.
• You may be offered the chance to take a medical terminology course and IT courses for the systems we use.
• Knowledge of SystemOne clinical system would be desireable

About usScott Road is a busy GP practice based in Selby Town Centre, with a list size of circa 11,500 patients.We have an incredibly supportive team of 3 Partners and 4 Salaried GPs and provide a full range of services under the PMS Contract. The clinical team is supported by a strong management structure with clearly defined teams for patient services, administration and estates management.This is an exciting role and one which will let the right candidate thrive and have the ability to be autonomous whilst being fully supported by an experienced and friendly team.Date posted14 April 2025Pay schemeOtherSalaryxc2xa312.21 an hourContractPermanentWorking patternPart-timeReference numberA4482-25-0002Job locationsScott RoadSelbyNorth YorkshireYO8 4BLJob descriptionJob responsibilitiesJob Summary:The post holder will be part of the Patient Support team delivering a wide range of administrative duties within the practice so as to provide the highest standard of service to colleagues and patients.Departmental responsibilities will include being part of the team whose members share the following:

• Are competent users of the practices electronic clinical system, SystmOne, so as to be able to book appointments appropriately, access patient records efficiently and to ensure accurate maintenance of patient records
• Ensure that all incoming paper based patient information is scanned into the electronic system
• Ensure that the referral management process into both primary and secondary care operates efficiently and referrals are dealt with according to strict time scales
• Action tasks set by clinicians via computer system and emails.
• Communicate with patients face to face and via the telephone in a manner that upholds the reputation of the practice
• Process prescription requests which come into the practice in a variety of ways. This involves using the prescribing system, both manual and electronic, accurately and efficiently, ensuring at all times that the protocol is followed
• Staff the clinical results telephone line, providing test results to patients as directed by the practice GPs
• Process appointment requests from patients in person or by telephone
• Provide secretarial support duties including the provision of an efficient audio and copy-typing service within the practice. This includes the appropriate lay out and accurate typing of letters, reports, patient referrals etc.
• Are competent users of Microsoft Office
• Become competent in the use of bespoke software packages including, e-RS and Accenda Gateway. Other software packages will be introduced from time to time. Training is available for all non-standard packages
• Sort and distribute mail both in and out, including the use of a mail franking system. This includes dealing with electronic mail coming in from hospitals
• Maintain adequate stocks of medical and general stationery
• Plan and book private medicals, ensuring that clinicians receive appropriate paperwork for review including the receipt of fees for such reports
• To work in accordance with written administration policies and procedures
• Undertake accurate filing of records, fax and photocopy as requested.

Other

• Attend regular Patient Support team meetings
• To be part of the rota for extended hours cover of the administration function
• Ensure familiarisation with, and work in accordance with written policies and procedures so as to ensure ongoing successful registration with the Care Quality Commission
• Provide cover for other administration staff for holiday and sickness for which overtime will be paid
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Any other duties which may from time to time be requested by your line manager.

*This list of responsibilities is not designed to be exclusive, but serves to illustrate the scope of the role. You will be required to take on additional duties appropriate to the role.Job descriptionJob responsibilitiesJob Summary:The post holder will be part of the Patient Support team delivering a wide range of administrative duties within the practice so as to provide the highest standard of service to colleagues and patients.Departmental responsibilities will include being part of the team whose members share the following:

• Are competent users of the practices electronic clinical system, SystmOne, so as to be able to book appointments appropriately, access patient records efficiently and to ensure accurate maintenance of patient records
• Ensure that all incoming paper based patient information is scanned into the electronic system
• Ensure that the referral management process into both primary and secondary care operates efficiently and referrals are dealt with according to strict time scales
• Action tasks set by clinicians via computer system and emails.
• Communicate with patients face to face and via the telephone in a manner that upholds the reputation of the practice
• Process prescription requests which come into the practice in a variety of ways. This involves using the prescribing system, both manual and electronic, accurately and efficiently, ensuring at all times that the protocol is followed
• Staff the clinical results telephone line, providing test results to patients as directed by the practice GPs
• Process appointment requests from patients in person or by telephone
• Provide secretarial support duties including the provision of an efficient audio and copy-typing service within the practice. This includes the appropriate lay out and accurate typing of letters, reports, patient referrals etc.
• Are competent users of Microsoft Office
• Become competent in the use of bespoke software packages including, e-RS and Accenda Gateway. Other software packages will be introduced from time to time. Training is available for all non-standard packages
• Sort and distribute mail both in and out, including the use of a mail franking system. This includes dealing with electronic mail coming in from hospitals
• Maintain adequate stocks of medical and general stationery
• Plan and book private medicals, ensuring that clinicians receive appropriate paperwork for review including the receipt of fees for such reports
• To work in accordance with written administration policies and procedures
• Undertake accurate filing of records, fax and photocopy as requested.

Other

• Attend regular Patient Support team meetings
• To be part of the rota for extended hours cover of the administration function
• Ensure familiarisation with, and work in accordance with written policies and procedures so as to ensure ongoing successful registration with the Care Quality Commission
• Provide cover for other administration staff for holiday and sickness for which overtime will be paid
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Any other duties which may from time to time be requested by your line manager.

*This list of responsibilities is not designed to be exclusive, but serves to illustrate the scope of the role. You will be required to take on additional duties appropriate to the role.Person SpecificationExperienceEssential

• 1 years experience in customer service / administration

Desirable

• Experience of working in a GP Practice

QualificationsEssential

• GCSE grade A to C in English and Maths - or equivalent qualification

Person SpecificationExperienceEssential

• 1 years experience in customer service / administration

Desirable

• Experience of working in a GP Practice

QualificationsEssential

• GCSE grade A to C in English and Maths - or equivalent qualification

NHS