Job Description

Office based - Motor Vehicle or HGV Mechanic Required

Technical Vehicle Motor Claims

Revised Salary Now \xc2\xa328,850

You can be home based after training.

No Saturday work unless you want Overtime but this is voluntary

Are you a qualified Motor Vehicle or HGV Mechanic and looking for a new office-based opportunity to continue using your vehicle diagnostic skills but somewhere warmer?

My client is a vehicle warranty & insurance provider and requires your skills set to qualify Europe claims via telephone and email. You will be mostly based in the modern offices in Thornbury - Bradford near Pudsey in Leeds and part home based.

Dealing with European customer claims and general telephone enquiries received from customers, dealerships and end users.

Delivering an exceptional customer experience, you\xe2\x80\x99ll use your expert technical knowledge and experience to authorise claims and negotiate claim payments for mechanical vehicle breakdowns, parts and labour rates which can involve very high values.

You will need to hold City & Guilds Level 2 or 3 certificate (or equivalent) in Motor Vehicle Engineering, with previous experience working in a Motor Vehicle Mechanical environment, excellent customer service skills and be IT literate.

The company are the leading provider of award-winning vehicle warranty and asset protection products.

What will I be doing?

• We are expanding our team of 50 qualified Technicians who take calls from repairers and customers, discussing repairs to make sure that the repair is covered by the warranty and that the repair costs are accurate.

• Effectively, the successful person will join a team of likeminded techs working on a rota of one week in the office and two weeks at home or 2 days each week in the office and 3 days at home.

• Each person takes around 60 varied calls each day from both repairers and customers that need our help in approving warranty claims or support regarding their warranty.

• Full training is given to ensure candidates are knowledgeable on our systems and products.

• Successful candidates should have a good knowledge of vehicle repairs. It doesn\xe2\x80\x99t really matter whether the experience is related to cars, vans, trucks or busses (or even trains or tanks!) but the candidate must have NVQ level 3 or City & Guilds Motor Vehicle Craft Studies qualifications.

• It\xe2\x80\x99s helpful if the successful candidate has reasonable PC skills as the role entails entering data on our main database as well as using some other software applications.

• The shouldn\xe2\x80\x99t worry too much about the systems or warranty knowledge as a full induction and training plan is used to get successful candidates up-to-speed and we don\xe2\x80\x99t get new candidates on the phones until the candidate & we are confident.

• As mentioned, a full induction training plan is provided to all successful candidates. This starts off with a \xe2\x80\x98training buddy\xe2\x80\x99 showing the system, processing simple transactions and then moving on to simple claim calls. After that, when the candidate is confident, we move onto the detailed technical calls. We know this take a while but we are in it for the long game so we don\xe2\x80\x99t try to cut corners on training.

• It\xe2\x80\x99s helpful if the successful candidate has reasonable PC skills as the role entails entering data on our main database as well as using some other software applications however again, full systems training is pr

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