Job Description

Join Our Team as a Digital Marketing and Communications Officer

Are you passionate about digital storytelling and making a difference in the NHS? The East of England NHS Collaborative Procurement Hub is looking for a Digital Marketing and Communications Officer to help shape and amplify our voice across the health and care system.



In this hybrid role, based partly at our Cambridge office with flexibility for remote working, you'll play a key part in how we connect with our members, partners, and wider stakeholders. This is more than just a digital role--it's your chance to support meaningful collaboration across NHS procurement, bringing clarity, creativity, and consistency to everything we share. Some travel across the East of England and occasionally beyond will be required.



Visit our website to discover more about how we support NHS trusts and Integrated Care Systems across the region.



What You'll Be Doing



You'll be at the heart of our communications work developing and publishing content that reflects our values, showcases our impact, and supports our strategic goals. No two days will be the same, but here's a flavour of what you'll get stuck into:



Crafting compelling content for our website, social media, newsletters, and campaigns tailored to engage the right audiences at the right time.

Keeping our digital channels fresh, consistent, and in line with our brand, with a strong focus on accessibility and inclusivity.

Supporting the roll-out of planned communications and marketing campaigns that help tell the Hub's story and strengthen our offer to the NHS.

Driving SEO improvements and analysing performance data to continually refine and improve how we communicate online.

Building strong working relationships across our internal teams and key stakeholders, acting as a go-to for digital support and advice.

Helping coordinate events, online and in person and ensuring they run smoothly, are well-promoted, and align with our strategic priorities.

Offering day-to-day support to the wider communications team, contributing your ideas and taking ownership of tasks that make a difference.



This is a great opportunity if you're digitally savvy, proactive, and ready to roll up your sleeves to help us do things better, together.



#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community



We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.



The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.



Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.



We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.



With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.



We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.



Join us. What will you #BeKnown for?



Please see full job description & person specification attached



Job responsibilities



Delivering Communications Activity



Develop communications and publish approved information in accordance with the our strategy.

Ensure all communications are consistent, reflect our value proposition and brand guidelines, both visually and in tone.

Use the email platform to issue communications and provide analytics reporting.

Coordinate and manage contacts list.

Establish and maintain key communication links with a range of internal and external stakeholders.

Provide on-the-spot advice and support to colleagues as required.

Provide ad hoc administration support to the communications leads.



Communication Plans and Campaigns



Update and maintain our marketing and communications plan and support its delivery.

Coordinate joint campaign planning with customer engagement.

Use audience analytics and insights to inform communication strategies and campaign effectiveness.