Job Description

Job Title: Account Manager

Location: London, UK (Hybrid)

About Mason Circle

Mason Circle is a bold, high-performing digital marketing agency specialising in luxury F&B, hospitality, and wellness brands. We blend sleek strategy with conversion-focused creativity to help premium businesses grow and scale. We don't just manage accounts--we build partnerships that deliver results.

Role Overview

We're looking for an Account Manager to act as the strategic bridge between our clients and our internal teams. This is an exciting opportunity for someone who thrives in a fast-paced, collaborative environment, knows how to cultivate strong client relationships, and has a sharp marketing mindset--especially when it comes to social media strategy.

Key Responsibilities

Build and maintain long-term relationships with clients, becoming their go-to contact and trusted partner. Regularly visit clients (in-person and virtually) to foster rapport, understand their goals, and ensure alignment. Develop tailored social media and content strategies that reflect each client's brand, objectives, and target audience. Collaborate cross-functionally with internal creatives, strategists, and social media teams to ensure quality and timely delivery. Monitor and report on campaign performance, offering actionable insights to optimise outcomes. Present performance reports, strategic updates, and campaign concepts in a confident, client-friendly manner. Stay current with industry trends, emerging platforms, and digital best practices.

Key KPIs

Client Retention Rate - Percentage of clients retained over time Client Delivery Fulfilment - Accuracy and timeliness of deliverables across all accounts Client Satisfaction Score - Based on client feedback, surveys, and reviews Strategic Contribution - Quality and impact of social media plans and strategic input Internal Collaboration Effectiveness - Feedback from team members, and smoothness of project handovers Growth of Client Accounts - Revenue and service upsells per client Meeting Deadlines - Efficiency and punctuality in task and campaign execution Reporting & Insights Quality - Relevance, accuracy, and clarity of performance reporting Campaign Performance - Based on client-specific goals such as engagement, reach, conversions, etc. Proactive Communication - Frequency and quality of updates to both clients and internal teams

What We're Looking For

2+ years' experience in a client-facing marketing or account management role Proven ability to build strong, professional client relationships Strong understanding of social media platforms and content strategy Creative thinker with a strong eye for brand tone, identity, and storytelling Highly organised and confident juggling multiple client accounts Excellent communicator--both written and verbal A collaborative mindset with a can-do attitude

What You'll Love

Working with high-end brands across the luxury lifestyle space A creative and forward-thinking team culture Opportunities to shape strategy and bring bold ideas to life Hybrid working model with flexible hours and on-site client meetings Career progression, industry exposure, and continuous learning opportunities

Apply Now

If you're passionate about marketing, love connecting with people, and want to be part of a results-driven agency that's shaking up the luxury brand space--we want to hear from you.

Job Type: Apprenticeship

Pay: From 800.00 per month

Benefits:

On-site parking Work from home
Schedule:

Monday to Friday
Language:

English (required)
Licence/Certification:

UK Driving Licence (preferred)
Work Location: Hybrid remote in Loughton IG10 3TQ