Job Description

End Date Wednesday 02 August 2023

Salary Range \xc2\xa30 - \xc2\xa30

Agile Working Options Flexibility in when hours are worked

Summary .



JOB TITLE: Manager - Strategy, Insights & Innovation (Cash Management & Payments)

LOCATIONS: London

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

Fantastic opportunity to play a crucial role in developing our Strategy, Insight & Innovation approach to achieve the growth aspirations of our Cash Management & Payments (CM&P) business!

About This Opportunity

This is a new opportunity to work in our CM&P Solutions team which sits in our Business & Commercial Banking (BCB) division

Your responsibilities include working with the product teams to articulate the strategy with the use of insights, market/client feedback analysis, competitor analysis and ensuring the strategy is well documented, socialised and aligned with the market growth opportunities and dynamics.

You\'ll work closely with both internal (Platforms, Channels, Payments Product team and Accounts and Deposits) teams as well as some engagement with external partners to bring to life the opportunities and positioning against a backdrop of a progressive UK Payments regulatory agenda and a fiercely competitive and highly innovative marketplace.

CM&P provide a diverse range of products and services both domestically and internationally to customers in BCB. The customers in these market segments are demanding and expect a significant level of expertise, enhanced digital experience and exceptional client journeys from the business.

Key Accountabilities:

Contribute and lead market scanning and manage ideation sessions

Facilitate co-creation and focus group sessions with customers

Provide regular updates to the Head of Solutions on the overall execution of the agreed strategy and market context

Contribute to the future development of the combined CM&P proposition for BCB clients to create CM&P 2.0:

Developing with the Solutions leadership team the future strategy for CM&P through evidence and market-based intel and insights

Building and synthesizing external insight for the CM&P Product set to inform and support investment plans, with qualitative and quantitative indicators of success and potential indicative quantifiable value add/ benefits

Communication of the insights for both internal and external consumption to drive product development and thought Leadership

Improve and track performance against market benchmarking/ client journey metrics /KPI\xe2\x80\x99s/ NPS and other relevant client satisfaction metrics

Collaborate across the Group to ensure wider interlinked propositions e.g. Merchant Services and Commercial Cards, to ensure BCB has a joined-up Payments strategy.

Participate on relevant UK and International industry payment forums to build our profile and identify business opportunities/ share knowledge internally

Engagement with external providers/Fintechs, Partner Financial Institutions, Legal, Compliance, amongst others to support in consolidating views on market sentiment

Boldly challenge existing processes, as well as practise and champion change to deliver improvement product propositions

Why Lloyds Banking Group

We\xe2\x80\x99re on an exciting journey and there couldn\xe2\x80\x99t be a better time to join us. The investments we\xe2\x80\x99re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What You\xe2\x80\x99ll Need

Good understanding of Payments products and emerging technologies

Understanding of the wider payments ecosystem and competitor pressures

Knowledge of payment risk management within banking as well as related mitigants

Evidence of having led and managed projects/teams

Evidence of good partner management

Experience of Digitisation, Automation and Standardisation of products and processes

Personal requirements

Excellent interpersonal & communication skills (written and spoken)

Results driven, with strong sense of accountability

A proactive and motived approach

Effective decision-making skills, the ability to demonstrate sound judgment

A structured and logical approach to work with proven problem solving skills

A creative and innovative approach / critical thinking

Excellent attention to detail and accuracy

A calm approach, with the ability to perform well in a pressured environment

Effective story teller through ability to select most impactful visuals, content, infographics and commentary

About Working For Us

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it\xe2\x80\x99s why we especially welcome applications from under-represented groups. We\xe2\x80\x99re disability confident. So if you\xe2\x80\x99d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

30 days\xe2\x80\x99 holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today.

At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we\'ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\'ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\xe2\x80\x99re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group