Job Description

Innovation and service designer, North and South Europe Digital Services Team

Grade: Manager

What impact will you make?

As an Innovation and Service Designer, you will be joining the UK Digital Services team within our Enabling Functions. Our purpose as a team is to engage with and co-create consumer-grade digital experiences for our own employees so that they feel supported and inspired by the firm. In this role, you will be responsible for driving the early phases of our product development lifecycle. You will shape and recommend new digital products and services that positively impact employees and deliver business value. You will also play a vital role in the design of service support models for our existing portfolio of digital products as they transition from MVP to scale.

This is how.

You will work alongside a talented team of Business Analysts, UX Designers, Product Managers, Solution Architects, Developers and Quality Engineers to experiment, shape, test and validate new products and services that are there to create a better experience for our 20,000+ Deloitte employees. Your approach will be agile and iterative, using Design Thinking to facilitate innovation and identify opportunities. As a Creative Technologist, you are a technology-focused professional who spearheads new product development and lives the spirit of experimentation in our agile development lifecycle.

Some of your responsibilities will include:

Establishing and refreshing the team\xe2\x80\x99s opportunity roadmap based on research around employee needs, external trends, and business priorities.

Experiment with the latest technologies to build POCs and identify target problem areas to use said technologies.

Establishing relationships with the business community and partnering with key business stakeholders in the early discovery stages.

Managing stakeholders; influencing and shaping stakeholders\xe2\x80\x99 objectives. Working with senior leaders to support a future vision and priorities.

Facilitating workshops (such as business ambition workshops, research playbacks, user journey, ideation workshops etc.) with business stakeholders, employees, and colleagues.

You can lead or assist in rapid prototyping workshops

Spearheading initiatives to build our generative AI capabilities and other emerging technologies.

You will show the following skills:

You can build multi-channel (Native iOS, Android and web) solutions in collaboration with an engineering team.

You have experience of designing and building products in large-scale enterprise environments (SAP, MS Suite, Salesforce, Slack, Miro etc)

You have a passion for exploration, ideation, and experimentation.

You have a working knowledge of Gen AI technologies.

Deep understanding of the design-thinking methodology and practical knowledge of human-centred design

You can lead or assist in rapid prototyping workshops.

Comfortable using tools such as Miro, InVision and Figma.

What you offer.

This is a critical leadership role within the Digital Services team, and we are looking for an individual who is looking to challenge convention as well as raise the bar within the sphere of service and product design.

Strategic thinker who is value-driven (outcomes over solutions).

You have experience in core service design methods and processes.

Depth of experience in user experience, design research, service design and design strategy.

Passion for creating new methods and practices.

Creative problem-solving skills and a curious mind.

An intrinsic passion for making things better.

You are excited to use tools like conversational AI, gamification or animations to create a seamless and enjoyable end-user experience.

You can handle ambiguity and you have a can-do attitude.

Strong listening, leadership, communication and influencing skills.

Ability to work in a self-directed nature and navigate ambiguity.

You are up to date on the latest front-end technologies and are able to identify opportunities to incorporate them into our products.

You feel comfortable in a multi-disciplinary and highly skilled digital team and can share evidence of successful delivery of product-service innovations and/ or experiences.

Where you\xe2\x80\x99ll do it?

The Digital Services team is based in the London Deloitte campus at Chancery Lane. We operate a hybrid working model. Occasional travel to Amsterdam may be required.

Hours

This is a 12-month FTC-opportunity.

\xe2\x80\x9cOur team members work a variety of agile working patterns. Tell us what arrangement works for you and we\xe2\x80\x99ll try to accommodate.\xe2\x80\x9d

Your service line: Enabling Functions

At Deloitte, we\xe2\x80\x99re all about making an impact that matters, together. And nowhere is this more apparent than among our 2,000 strong Enabling Functions teams. With our combined specialist skills and business partnering expertise, we provide all the essential strategy, support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. So not only will you be providing world-class support to our internal clients, you\xe2\x80\x99ll be making an impact for all the hugely influential organisations Deloitte works with too. Covering all our distinct areas: Human Resources, Clients & Industries, Finance & Legal, Central Business Services, National Quality & Risk Management, Technology & Digital Services, and Real Estate, the opportunities here are vast. And what\xe2\x80\x99s more, you can grow your career in whatever direction you choose. We\xe2\x80\x99ll support you all the way.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it\'s about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta), Ireland, the Middle East (Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen), the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,700 partners and over 50,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?
What brings us all together at Deloitte? It\xe2\x80\x99s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work \xe2\x80\x93 and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we\xe2\x80\x99re looking for:

• We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
• We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
• We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
• We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
• We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.

Lets make an impact. Apply now!

Please contact us today for an introduction. Click on the button below and fill in your personal information. If this position does not fit you but you know someone who might, please feel free to forward this on to them.

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