Job Description

Connect to your Industry

Deloitte\'s Growth function is a 300-strong enabling team of varied disciplines, with a common purpose of enhancing our reputation, relationships and revenue in the market.

Our Client Relationship Programme comprises a number of ways in which we provide best in class account support for our priority clients. The Client Relationship Executive (CRE) plays a pivotal role, working alongside our Lead Client Service Partner (LCSP) to bring the best of Deloitte to our clients.

Our CREs are aligned to the firm\'s priority accounts which are often sophisticated and complex in their nature, industry leading or well known brand names, with a footprint in the UK or globally. CREs develop strength and depth in relationships, internally and externally, to leverage opportunities for growth.

Our ongoing investment to grow this programme means we\'re excited to offer a number of CRE opportunities at Manager and Senior Manager grades across a range of industry sectors, including:

• Government & Public Sector
• Technology, Media and Telecommunications
• Financial Services
• Life Sciences & Healthcare
• Consumer
• Energy, Resources and Industrials

We welcome candidates with experience of working in one or more of these industry sectors.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It\'s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

These are relationship-focussed roles, not sales or delivery roles. Building your internal network and liaising with internal clients and stakeholders is as important as those externally. For many of our CREs, developing relationships with specific individuals and teams within the client organisation is an imperative. Our CREs play a central and important role within the account team, and are principally involved in:

• Working with market facing account teams to deliver against the strategic ambition, understanding the needs of our client(s), industry trends, and the full suite of offerings and ways in which we serve our clients
• Leading knowledge sharing amongst the team and providing team coaching on client challenges and trends; bringing the account team together to deliver client excellence
• Leveraging stakeholder relationships to drive action and act as the focal point of communications and activity on the account(s)
• Maintain financial oversight and reporting for the account, co-develop the annual business plan and recommend alternative pricing and delivery models
• Ensure the voice of the client is reflected in all that we do; work with colleagues to gather feedback and intelligence from client relationships to inform strategic decisions and actions
• Appropriately and effectively monitor the risk profile on the account(s) to which you are aligned and ensure effective compliance with contractual obligations
• Identify appropriate insights, thought leadership, assets and programmes which can be used to further engage our clients
• Share best practice and enhance the Client Relationship Programme community, be an advocate for and an active member of the team to strive for continuous improvement, and evolve the way in which we support our priority accounts.

Connect to your skills and professional experience

• We are looking for candidates that are experienced in relationship/account management roles with a passion for client excellence and a curiosity for their clients\' business.
• Essential
• Excellent senior stakeholder management skills, where trusted peer relationships can be built
• Confidence with ambiguity; able to make pro-active decisions quickly
• Excellent project management skills, with a strong track record of executing projects and initiatives to tight deadlines
• Strong emotional intelligence, demonstrable success in building rapport and credibility with a range of people at different levels of seniority. Ability to adapt your style to create an impact that matters
• Quantitatively literate, confident with financial reporting and being able to spot the \'story behind the numbers\' to identify trends and themes to recommend courses of action
• Understanding of and an ability to monitor risk
• Knowledge of and past work experience working within one of Deloitte\'s primary industries
• Experience of working within remote teams
• Using and promoting the engagement in CRM systems to generate powerful, actionable intelligence for the account(s)
• A confident presenter
• Desirable
• Experience of a client serving role; knowledge of client take on procedures/processes
• Experience of using Salesforce as a CRM tool
• Facilitation experience
• Professional services experience or knowledge of how a partnership structure operates
• Knowledge or experience of procurement, pricing and contracting
• Strategy & Ops, Businesss Development, or Engagement role experience
• Experience of working cross border/internationally

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you\'ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career."
-Jim, Enabling Functions

Connect to your agile working options

Location: UK wide - travel to London on occasions will be expected

Your work, your choice

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You\'ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working

You\'ll be joining one of our innovative virtual communities. Which means you\'ll be part of the London or regional office teams. You\'ll spend most of your time working from home like all of your Client Relationship Programme colleagues within Growth, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.

You\'ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We\'re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we\'re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.

Discover more about our .

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it\'s why we\'re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we\'re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we\'ll take your wellbeing seriously, too. Because it\'s only when you\'re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we\'ll make sure it never stops growing. Whether it\'s from the complex work you do, or the people you collaborate with, you\'ll learn every day. Through world-class development, you\'ll gain invaluable technical and personal skills. Whatever your level, you\'ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you\'ll experience a purpose you can believe in and an impact you can see. You\'ll be free to bring your true self to work every day. And you\'ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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