Job Description

Role
You will be working flexibly across the Maintenance function to provide reactive and planned maintenance support, including statutory testing and basic repairs, to electrical and mechanical systems and building fabric. This is a multiskilled role, however, post holders will spend a significant proportion of their time on their building fabric trade(s) specialism. The role also assists the trades teams in the general execution of their duties as required.

Duties and responsibilities

Technical

• Respond to individual job requests via the job notification system, ensuring each job is resolved safely, efficiently and to the required standard within target SLAs.
• Provide a planned maintenance and reactive remedial work service, assisting other trades where necessary to keep essential facilities open and usable and ensuring compliance with statutory testing and inspections.
• Analyse, fault find and make decisions about the feasibility and logistics of the jobs to be undertaken, taking into account how long it will take, the equipment needed and the potential cost liaising with the Zone Manager/Assistant Zone Manager when necessary.
• Investigate unidentified problems, including diagnosing problems and suggesting courses of action and/or identifying whether the problem can be dealt with or if specialist assistance is required.
• Deal appropriately with emergencies.
• Provide advice or suggestions in relation to the installation of new products and equipment and participate in the preparation, fabrication and installation of refurbishment, new projects and new work where required.
• Comply with all health and safety regulations and University policies and complete risk assessments on work variations. Identify and use the correct PPE.
• Assisting qualified trades personnel in the provision of routine and reactive building fabric maintenance as generated by the computerised docket system and directly from University staff.
• To provide a planned maintenance service ensuring compliance with statutory testing and inspections.
• Ensure the correct permits are in place prior to commencing work.

Organisation

• Prioritise own workload and tasks, taking into account where the problem is, the nature of the problem, the number of people affected and the usage of the building. Take into account access times to spaces and arrange access with security when required.
• Record resolutions and feedback to problems to work instructions, complete electronic timesheets, service records and other work-related paperwork in priority order.
• Maintain the tools and equipment for which their team is responsible.
• Calculate and order the correct amount of materials needed for each job using the ordering system.

Communication

• Liaise with Zone Managers, trades colleagues, contractors, Estates staff and other departmental staff throughout the University to advise and assist with planned and reactive maintenance, causing minimum disruption to university staff and other users.
• Provide technical expert advice that ensures the provision of a compliant high quality, safe, efficient and effective service.

Health and Safety and Compliance

• Identify and assess potential risk to individual tasks and formulate and/or comply with risk assessments and method statements in conjunction with manager. Complete jobs in a variety of different settings and environments.
• The role will actively participate in Department hazard identification and risk assessment exercises.
• Part of a team responsible for delivering statutory compliance tasks, ensuring these are correctly delivered and recorded appropriately.
• Understand and utilise record drawings including asbestos and fire drawings.

Skills and experience

• A recognised apprentice background or equivalent training or significant years\' practical working experience is required within the building industry. The ability to carry out a range of building fabric related activities.
• The ability to organise, plan and prioritise own workload to meet SLAs and work with minimal supervision.
• Experience of dealing with high volume of reactive calls and dealing with them in an efficient and effective manner.
• Proven problem-solving ability to assess and resolve problems and use own initiative to investigate and diagnose problems and to escalate to the appropriate level.
• Capable or completing risk assessments and method statements for unusual unfamiliar work and assessing when tasks are beyond the technical competency of the individual.
• Ability to work as member of a team.
• Effective oral communication and customer service skills.
• Written and basic IT skills to maintain appropriate records.
• Experience of planned preventative maintenance systems.
• Safe use of Hydraulic/Manual lifting platforms.
• Awareness of asbestos materials and non-licensed removal works.
• Full, clean UK or EU equivalent driving licence.

Desirable

• One of more of, or equivalent relevant qualifications:

C&G/NVQ L 2 or equivalent qualification in a relevant subject.

C&G/NVQ L2 in Carpentry & Joinery

C&G/NVQ L2 in Painting & Decorating

C&G/NVQ L2 in Bricklaying

C&G/NVQ L2 in Wall & Floor tiling

• Safe use and erection of mobile tower scaffolding.
• Safe Entry into Confined spaces using emergency escape breathing apparatus.

Location
Coventry

Benefits

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Gym membership
• Life insurance
• On-site gym
• On-site parking
• Sick pay
• Wellness programme

University of Warwick