Job Description

Maintenance Scheduler

30,452 per annum plus benefits.

37 hours per week (Mon-fri) Home-based with occasional travel. Permanent role.

Closing date for applications: 13th May 2025 (Midday)

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.

The role and what you take care of:

We have a permanent, full-time opportunity to join our Building Services and Compliance team as a Maintenance Scheduler. You will be part of a talented team where our people are passionate about delivering an excellent customer experience and are highly motivated to contribute to our success.

Ensure timely, effective, and reliable repairs and maintenance by utilising our scheduling software and systems. Responds to and manages all customer contacts promptly, ensuring customers receive the best experience at the right time, first time, while placing our customer experience at the heart of everything you do. Issuing work orders and invoices, while coordinating with contractors to ensure a smooth and satisfactory experience for both the business and our customers. A full job description is attached to this advert.

What you need to be successful:

Demonstrative ability to provide exceptional customer service, ensuring accuracy on the first attempt. Highly organised, positive, and capable of meeting tight deadlines. Proficient in computer literacy, with knowledge of scheduling systems and related software. Dedicated to exceeding expectations to deliver an outstanding customer experience. Skilled in problem-solving through effective collaboration with customers and colleagues. Proven track record of contributing towards team targets and project success.

Applicants with transferable qualities are encouraged to apply.

Magna Benefits:

We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.

We offer:

Company sick pay Pension matched up to 8%. Learning and Development. Mileage and Agile working Paid day a year to volunteer. Wellbeing Portal and Colleague Voice. Rental / Stamp Duty Loan and Credit Union. Employee assistance & Health Care Cash Plan. Discounts on entertainment, high street shops and grocery shopping. Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.

Our full range of benefit details can be viewed on our website under each vacancy.

For an informal discussion about this post, please contact: Dani Davies - Talent Acquisition Lead at: dani.davies@magna.org.uk or by mobile: 07528 974936

To apply please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.

We're Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.


Our vision of "Creating Great Homes Together" is fundamental to the work we do and we have ambitious plans to be "beyond the best" over the next ten years.


Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey - one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.


Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won't achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.


Our successes come through an appreciation of difference - different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.


For further information about Magna, please visit our website by clicking

here

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people@magna.org.uk

#teammagna