Job Description

Maintenance Planner x 2

Permanent, 40 hours (

8

am - 4.30pm, Mon-Fri

)

Tongwynlais, Cardiff with fully flexible agile working options

26,237 to 27,618

Do you have excellent communication and organisational skills and the ability to prioritise workloads to meet targets and deadlines? Do you have repairs, admin, and/or customer service experience? Then we have a fantastic opportunity that might be just what you are looking for!

About us

Newydd Housing Association is an award-winning organisation that currently owns and manages around 3,000 rented properties in mid and south Wales, working in several local authority areas.



Newydd Maintenance Ltd was created to operate as an 'In-House Contractor' designed and structured to drive quality customer services, whilst achieving substantial planned growth and expansion, potentially outside of the group. Newydd Maintenance Ltd is a subsidiary company which provides maintenance services to Newydd Housing Association.

About the role

You will be required to cover aspects of our Maintenance Planner role and/or our Gas & Heating Planner role. You will be responsible for organising and coordinating the day-to-day delivery of the team's repairs, maintenance and gas services.



You will schedule appointments for repairs and maintenance, gas boiler replacements and all work related to green energy heating systems, inspections and surveyor appointments to our tenants' homes. You will also schedule larger work streams such as voids, kitchen and bathroom replacements, first fix plumbing works to new kitchen installations and the larger external works we deliver with our in-house team.



You will use our dynamic repairs scheduling system whilst ensuring that work is completed efficiently and with a high level of customer satisfaction by closely liaising with our Trade Operatives, Gas Team, Subcontractors and Suppliers.

About you

Previous experience of working in an admin support function and of dealing with a high volume of customer queries over the phone is essential as are exceptional prioritising and people skills with a keen eye for detail. This is a busy role, and you must be able to multitask and work off your own initiative, in sometimes pressurised situations. Where you chose to base yourself is up to you, we are happy for you to be based at home, or within our recently refurbished head office.



At Newydd we expect high standards of work and the ability to be flexible, innovative and solution focused is important to us. Central to the way you work should be the desire to finish jobs "right first time".

Closing date for applications: midnight Monday 5 May 2025

Interview Dates: Tuesday 13 May 2025 in our Coryton office

Newydd are proud to be an equal opportunity employer! We respect and seek to empower our people by supporting the diverse cultures, perspectives, skills, and experiences within our workforce. We believe that the more inclusive we are, the better our work will be. We welcome applicants from diverse backgrounds particularly from people of colour or people with disabilities as they are currently underrepresented in our workplace.



Don't meet every single requirement? If you're excited about these roles but your experience doesn't align perfectly with every requirement in the job descriptions, we would still encourage you to apply or to contact us to discuss your experience with us; you may be just the right candidate for this or other roles.