Job Description

Summary of Position:

The Maintenance Manager oversees and performs technical and mechanical work that ensures the building, apartments, grounds, amenities, and common areas, meets standards, of appearance, safety, and overall functionality by managing maintenance-related tasks. Primary responsibilities include maintenance of the site including overall inspections, repairs, and general maintenance of the interior/exterior of the building.

Special importance is ensuring that the Holiday Inn the niu Loom, Novum hotels UK Ltd, meets its statutory obligations.

Principle Duties and Responsibilities:

In conjunction with the General Manager, develops standards for the maintenance of the building and exterior areas, including the grounds surrounding the building.

Undertakes routine (daily) checks of apartments and other areas of the building, identifying maintenance tasks for the in-house team and scheduling contractor's visits as per regulations for all items of equipment.

The role involves obtaining materials, and arranging the completion of all maintenance tasks in a safe & secure environment.

Periodically inspecting work performed by other service team members to assess effectiveness of policies and procedures and work with the General Manager to develop corrective action plans as needed

Periodically inspects work performed by contractors, to ensure all work, materials meet quality standards, scope and specifications as required

Maintains adequate stock of spare parts and works with General Manager to order materials and tools as needed always being mindful of budget requirements

Assists the General Manager to develop the budget for regular repair and maintenance and capital expenses

Completes monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual.

Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment

Follows established policies and procedures by monitoring and ensuring compliance with H&S regulations, organisational standards, and operational processes

Attend daily/weekly and monthly operations meetings

Schedules and, where appropriate, performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition.

Practices and promotes proper safety standards in accordance with the Company's policies, procedures, and standards by immediately dealing any mechanical or electrical equipment damage, teams/guest/resident injuries or accidents, or other safety issues appropriately

Conducts routine and periodic inspections to identify safety and risk management concerns, keep the building and external areas in good repair, and communicate concerns about the physical needs appropriately.

Identifies areas for improvement and offers suggestions and recommendations to improve efficiency and productivity

Completes documentation and other paperwork timely and accurately so that service requests can be appropriately documented, tracked and completed.

Ability to keep sensitive information highly confidential at all times

Where appropriate acting on work sheet recommendations made by contractors to ensure the site is fully compliant;

Supervision:

Liaise with other departments to ensure and promote good communication and support as and when required

Checking and controlling materials including tools and equipment highlighting any discrepancies and issues

To implement the consistent delivery of superior customer service through training on Holiday Inn the niu Loom brand standards, meeting and greeting the guests

Carrying out quality inspections on completed jobs, report back and update the General Manager regarding current and pending jobs

Liaise with any external contractors and suppliers as required

Attending operations meeting as required

Team:

As team player & leader, responsible for training and supervision of team and is involved with the Operations Manager and/or General Manager with hiring, interviewing, training, and completing performance reviews

Ensure that all team members have clear understanding of their responsibilities

Provide induction training for all new team members including training records and access to learning tools

Conduct regular meetings with the hotel team to discuss performance and create a personal development plan with clear objectives

Organise and manage the day to day tasks

Build positive and productive working relationships with colleagues

Strong communication and people skills to be able to work under pressure and meet tight deadlines

To follow company policies and procedures

Experience:

Minimum of three years' experience in property management as a Maintenance Manager

Preferred experience in the hospitality sector but not essential

Preferred experience of working with kitchen/catering maintenance - but not essential

Comprehensive understanding of building maintenance

IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)

Ability to deal with immediate & urgent issues in a calm manner thereby reflecting professionalism

Personal Qualities:

Able to communicate clearly (both verbal and written)

Natural service attitude, prepared to accept ownership of his/her responsibilities

Able to work on own initiative

Enthusiastic and willing to develop and apply new skills

Able to understand and fix prioritise, to work under pressure, based on results

Prepared to communicate and share information, work as a team

Ability to communicate with guests on the resolution of maintenance issues in a diplomatic way

Willing to assist in the training and instruction of others

Customer facing attitude;

Right first-time approach to maintenance issues

Health & Safety, Security:

Understand your role and responsibilities in terms of Health & Safety Policy

To be fully aware of and adhere to the health and safety regulations concerning your employment and promote a safe environment for yourself, your colleagues and our guests

To be aware of the departmental risk assessments and their importance in accident/incident prevention. To discuss with managers any reviews, especially after an accident has occurred

To comply with statutory and legal requirements for fire, health and safety, hygiene, liquor licensing, disability and employment laws

IOSH certificate as a minimum although NEBOSH certificate preferred

Holds L8 certificate

Willing to attend the appropriate training courses (internal or external)

Support departmental training with all HODs/Duty Managers to ensure safety and compliance at all times

Keep up to date with industry changes and update policies and practices as appropriate

Additional Requirements:

Due to nature of our business employees must be able to work a flexible schedule, which includes shifts during evenings, weekends, and public holidays.

Flexibility will be required in supporting the opening and setting up of new sites and new teams.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Work Location: In person

Application deadline: 12/05/2025
Reference ID: Maintenance 2025