Job Description

Job Ref:

CRI3016

Branch:

Crowne Plaza London Gatwick Airport

Location:

Crowne Plaza London Gatwick Airport, Crawley

Salary/Benefits:

Competitive Salary- Depending on Experience

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Participate in 7 days Maintenance rota

Hours per week:

40

Posted date:

24/04/2025

Closing date:

07/06/2025

Here at Crimson Hotels, we know our team members are key to our success. That's why we're passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.



We're looking for an experienced and friendly hands-on Maintenance Managerwho has an exceptional techincal skills, an eye for detail and is able to deliver a flawless service to join our team.

The Role

As a Maintenace Manager you will play a key role in ensuring efficient maintenance operations up to hotel brand standards, provide excellent guest experience and achieve 100% guest satisfaction.



Your key duties will include:


Manage the manentance service and team, by planning and allocating work duties to Team Members to ensure good productivety, room availability and guest satisifcation. Lead by example by participating in hands-on maintenance tasks as appropriate and act as point of contact as expert for maintenance related jobs. Report and log any maintenance defects found in the rooms and assigned areas. Manage, efficiently, stock control and the maintenance of equipment Inspect guest rooms, public areas, etc. to ensure quality standards. Act as a liaison to coordinate the efforts of Housekeeping, Maintenance, and Front Office. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Assist management in training, scheduling, follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Work with Operations Manager to ensure sound Health, Safety and Security practices, and oversee emergency and evaucation procedures.

What weneed from you


As well as having previous experience in Facilities Management role, with appropriate knowledge and/or qualififcationa (eg: HS, legionella, plumbing, electrical etc). You'll have an absolute commitment to delivering exceptional level of guest service, a charismatic personality with good communication and organisational skills. You'll have a can-do attitude and be able to respond flexibly to different guest requests and situations. A good command of the English language is essential.

What we offer you......

Fantastic room discount within The Crimson hotels and across the worldwide IHG brand of hotels, and 50% off food and beverage in our hotels Additional annual leave day for your birthday Access to Private Healthcare Plan (financial assistance towards the cost of healthcare) Complimentary refreshments and freshly cooked meals whilst on duty Free car parking on site Team recognition awards Pension scheme Employee introduction scheme Sales Champions bonus scheme My Crimson Rewards scheme (discount shopping and wellbeing) Superb training appropriate to the role

Eligibility:


In line with the requirements of the Asylum Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

The Crowne Plaza London -- Gatwick Airport is in a prime location for business or pleasure, a 3.5-mile drive from Gatwick Airport - offering on-site hotel parking - and within walking distance of Crawley town centre.

Comfortable, well-furnished and with a choice to upgrade to our luxurious Club Rooms, all rooms offer WiFi and all of the amenities to ensure a great stay. The impressive dining options include the Cube Restaurant with a varied menu offering dishes from across the globe and Bar92 where you can enjoy a light bite in a contemporary setting. The hotel also offers purpose-built, beautifully designed conference facilities to accommodate up to 280 people with a variety of suites making it the perfect venue for meeting and events of all types and sizes.