Job Description

Job Number 23163285
Job Category Engineering & Facilities
Location Delta Hotels St. Pierre Country Club, St Pierre Park, Chepstow, Wales, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

We are currently recruiting for a Maintenance Manager to lead the team at the Delta Hotels by Marriott St Pierre, Chepstow.

From the moment you walk through the 16th-century gatehouse, you\xe2\x80\x99ll be part of our meaningful history. Housed within a historic 14th-century manor home in Chepstow, Delta Hotels by Marriott St Pierre Country Club is surrounded by 400 acres of parkland. Natural beauty surrounds the hotel with the Wye Valley and Forest of Dean on our doorstep.

There is no better time to join the team as the hotel is currently undergoing a refurbishment of guest bedrooms, public areas and food and beverage outlets.

The Role:

As Maintenance Manager, you will manage all maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. You will be accountable for managing the departmental consumables and utilities budget as well as capital expenditure projects. You will ensure that preventative maintenance plans are in place to maintain the product and support energy conservation. You will be responsible for maintaining regulatory requirements and lead the emergency response team for all facility issues.

You will be responsible for, but not limited to:

• Ensure building and equipment licenses and certifications are current
• Maintain property life safety systems, fire fighting equipment, sprinkler systems and alarm systems
• Inspect guest rooms to ensure they are ready for guests arrival prior to be handed back to front office
• Deliver memorable guest experiences which support in driving Intent to recommend scores
• Monitor and analyze guest satisfaction survey results to ensure these continually improve
• Work alongside front office and housekeeping to ensure rooms are ready for arrival
• Ensure the team action and rectify any maintenance issues which are reported
• Ensure hotel and team are using Transcendent Maintenance system
• Ensue all guest complaints are resolved in a timely manor and logged correctly
• Anticipate guest needs to deliver an above and beyond experience
• Empowers employees to provide excellent customer service experiences
• Prepare departmental rota\xe2\x80\x99s, ordering and payroll inline with budget
• Manage the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems
• Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations
• Develop specifications and requirements for service contracts and administers such contracts to support building needs
• Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion
• Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan.
• Contacts contractors for bids and supervising construction to ensure timely completion of projects within budgetary guidelines
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment
• Selects and orders or purchasing new equipment, supplies, and furnishings.
• Assist other departments, wherever necessary and maintain good working relationships within the whole hotel
• Recruit, train and develop maintenance team members and support in developing our next maintenance manager
• Comply with hotel security, fire regulations and all health and safety legislation

Our Ideal Candidate:

You will have an accounting qualification and a proven track record in a similar role within a hotel environment along with experience in coaching and developing team members,

You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and a positive outlook and outgoing personality.

Perks you deserve:

We\xe2\x80\x99ll support you in and out of the workplace by offering:

• Complimentary Leisure Club Membership because your wellbeing is important
• Discounted Golf Rates
• Tasty and Varied Meals in our Associate Dining Facility
• Complimentary dry-cleaning service
• Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinema\xe2\x80\x99s and more
• Discounted Hotel Accommodation Worldwide for you and your Friends & Family
• 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide
• 23 days holiday plus 8 Bank Holidays increasing with service
• Annual Performance Related Pay Review
• Cycle to work scheme
• Pension & Life Assurance
• Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
• Comprehensive Training and Development program
• Company Pension scheme, we match your contributions up to 6%
• Private Medical Cover

This role offers an annual salary of \xc2\xa338,880 as well as an annual bonus plan allowing you to earn up to 20% of your salary.

If this sounds like the perfect role for you please contact Becky Harris, HR Manager to discuss the role further and share your CV or apply online.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don\xe2\x80\x99t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what\xe2\x80\x99s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

Marriott