Job Description

Are you ready to embark on a rewarding journey with Firmdale Hotels? We are a collection of award-winning, luxury hotels located in London and New York, renowned for our unique interiors and exceptional service. We have an exciting opportunity for a Luggage Porter to join our highly successful team here at The Soho Hotel, one of our flagship properties in the heart of London.


As a Luggage Porter, you will play a crucial role in our front office team, ensuring that every guest experience is memorable from the moment they arrive. Your primary responsibility will be to assist the concierge desk with the smooth running of daily operations. This includes managing luggage, providing information, and fulfilling guest requests efficiently.

Responsibilities:

Welcome guests with warmth and impeccable presentation, offering assistance with their luggage upon arrival and departure. Deliver exceptional and inspirational service, acting as an ambassador for the hotel. Assist with the organisation and storage of luggage, ensuring it is handled with care. Provide accurate and helpful information about hotel facilities and local attractions. Support the concierge team with various tasks to ensure smooth daily operations. Address guest inquiries and resolve any issues promptly and professionally.

What you Need:

A keen willingness to work as part of a dynamic and dedicated team. A customer-focused attitude with a passion for delivering outstanding service. Excellent attention to detail and strong organisational skills. A confident and engaging communicator who can build rapport with guests. Enthusiasm and a positive attitude in a fast-paced environment.

What We Offer:

Competitive hourly rate of 13.5 - 15 inclusive of service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!




In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.



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