Job Description

Salary:Competitive salary + BonusSo, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do \xe2\x80\x93 and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.As a Loyalty Programme Manager based in our Warwick office 3 days a week (2 days flex to work remotely), you\xe2\x80\x99ll be responsible for:Developing & planning our monthly loyalty scheme content & deployment frameworkCurating & driving engaging offers & benefits for our customersAnalysing & optimising member engagement through understanding customer behaviour and communication channels, including planned & tactical marketing activityManaging & driving the relationship with our 3rd party loyalty partner, driving direction for creative campaigns & member initiatives from a \xe2\x80\x9cbest possible\xe2\x80\x9d position for our membersResearching the market to ensure our scheme remains relevant to our customer baseGrowing & retaining higher value customers through the scheme, reviewing performance & results to drive a profitable loyalty scheme and providing the business with performance & costs updateAnd here\xe2\x80\x99s what we\xe2\x80\x99d like you to have:Experience managing loyalty scheme is highly preferable, alternatively a Marketing/Proposition/CRM background with customer experience focus and retentionStrong stakeholder management skills, relationship driven, project management skillsStructured and organised approach, customer focused with commercial acumenManagement/Leadership skillsAlso, did we mention? In addition to the competitive salary, there are also benefits on tap \xe2\x80\x93 including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, private medical insurance free parking, onsite canteen and access to a great range of online and high street discounts.We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!About usThe Wolseley Group is a leading plumbing, heating, cooling and infrastructure trade specialist merchant, which employs over c.5,500 people across the UK and Ireland, spanning 10 brands.Through our offices in Warwick and Ripon, our three distribution centres and our network of over 550 branches, our people work together to provide exceptional service to our customers every day.We encourage applicants from all backgrounds, communities and industries, and are committed to having an organisation that is made up of diverse skills, experiences and abilities, where everyone is treated with Fairness & Respect.Closing date: 16th May 2024

Wolseley