Job Description

About the role

Are you passionate about providing excellent customer service and contributing to the smooth operation of vital library services within a leading healthcare and academic environment?

We're looking for someone who can make a real difference to the services we deliver to the staff and students in the Oxford University Hospitals NHS Trust and the University of Oxford Medical Sciences Division. The Bodleian Health Care Libraries, part of the Bodleian Libraries at the University of Oxford, are seeking a proactive and customer-focused Grade 3 Library Assistant to join our friendly team.

This is a fixed-term position until 31 March 2027, working part-time for 21.9 hours per week (working pattern 8.40-1.00 Mon-Fri), based at the Knowledge Centre, Old Road Campus Research Building, Oxford.

This role focuses on providing essential front-line support within the Bodleian Health Care Libraries, including welcoming readers and visitors and administering the library's admissions procedures, responding to enquiries and providing direction to appropriate services. You will undertake a range of duties on front line desks, at all times providing high quality customer service. You will need experience of working in a customer service focused environment.

This role involves lifting, moving and carrying books.

About You

You will be able to communicate effectively, confidently and courteously with readers, colleagues and the public.

You will be reliable and punctual.

You will have the ability to work effectively as part of a team.

Awareness of the importance of good customer care and a commitment to providing excellent quality service is also essential.

What We Offer

As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:
An excellent contributory pension scheme 38 days of annual leave A comprehensive range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and Season Ticket travel loans
More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

How to apply

You will be required to upload your

CV and the attached supporting evidence form

as part of your online application. The supporting evidence form lists each of the essential and desirable selection criteria, as listed in the job description. Please explain how you meet each one. Applications submitted without a CV and supporting evidence form

will not

be considered.

The Chair of this recruitment panel will be Suzannah Bridge, Knowledge Centre Manager/Outreach Librarian, who can be contacted with enquiries relating to the role (suzannah.bridge@bodleian.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).

Only applications received online by 12.00 midday (BST) on Friday 9 May 2025 can be considered. Interviews are expected to take place during the week commencing Monday 26 May 2025.